Setting performance standards is an essential part of managing operations because your hotel's success depends on the performance of your staff. -Glenn Haussman. Ruth resides in the nation's capital, Washington, D.C. Even though it can happen without intention, don’t horde. Sales and Admin Offices 7. Ready to get your housekeeping management team in tip-top shape? You're all set. … Wash laundry at night since electricity is typically less expensive during non-peak hours, operate washers at full capacity (no half-empty loads), examine workflow layout, and employ smart folding strategies so staff can work more diligently. Be a Team Player . The Housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a ‘Home away from home’. It includes a material flow plan to ensure minimal handling. In a large hotel, the Executive Housekeeper will report to the Room Division Manager. Organizing the Housekeeping DepartmentOrganizing refers to the executive housekeeper's responsibility to structure the department's staff and to divide the work so that everyone gets a fair assignment and all the work can be finished on time. How would you like it if your monthly inventory took half as much time? Forbes Travel Guide: How Forbes Travel Guide Rates Properties, Caribbean Tourism Organization: Hotel Classification System. Much of this can be decided based on a hotel’s target guest and market level. Using the right hotel management software … 5. Some businesses, such as hotels and hospitals, might have large housekeeping departments. Housekeeping represents a hotel's standards and should be run efficiently to ensure guest satisfaction. Review job descriptions to ensure they are accurate and contain a comprehensive list of duties and responsibilities for housekeeping staff. Housekeeping Department Duties. Review your purchasing requirements for determining adequate supplies of the most effective cleaning products available for industrial use. ). Set daily priorities before sending out the team. The housekeeping department in a large chain hotel is headed by the Director Housekeeping or General Manager Housekeeping. Managing housekeeping operations for a hotel requires more than just hiring experienced room attendants and facility maintenance staff. Housekeeping departments also need managers to focus on public areas of a hotel. If they are not going to be used or checked, it will not work for a housekeeping manager or his/her team. It may take some time to adjust if you’re trying out new management methods and such, but stick with it! A dashboard-like feature that gives housekeeping managers a comprehensive overview of their department’s operations, from room attendant assignments and task sheets to room clean status, special requests and personalized guest details. Learning how to manage a home is such a great skill to have. Besides, it lowers the standards of cleanliness. The Executive housekeeper in each unit of the chain hotel will report to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain. Study Reminders . CHAPTER 3 Planning and Organizing the Housekeeping DepartmentObjective: identifying the major responsibilities + drawing the organization of the housekeeping department 2. ( Reports like Rate variance report , arrival report , guest in house report , Departure report etc. 2-1-3: Housekeeping software – Hotel housekeeping software is a web based system that helps to cut the cost, save the time and reduce the human effort for efficient and effective management of housekeeping jobs. Reward those who pass inspection with a gift card or item from the gift shop. It doesn’t, and it’s now your job as a manager to take personal ownership of your department’s resources. Lists are about accountability. In addition, you are responsible for understanding the hospitality and tourism industry, including intercompany standards and industry … Housekeeping management requires so much more! To learn more, visit www.phd-hosp.com or email info@phd-hosp.com. This site uses Akismet to reduce spam. Structuring the department's staff means establishing the lines of authority and the flow of communication within the department. Reward those who pass inspection with a gift card or item from the gift shop. Since the constant juggling of numerous tasks can easily overwhelm a housekeeping department, it helps to implement a housekeeping solution that has the ability to lighten the load with built-in automation. Advancement in Green technology has helped the housekeeping department manage its resources … Without a clean environment for your guests to reside in, the chances of repeat business diminishes and bad reviews loom. Regularly communicate with your staff about matters that involve their jobs. Don’t bail on cleaning inspections and cleaning quality checks - one small thing left unnoticed can cause lots of troubles. Ensure proper communication within the department by conducting regular meeting with the staff. Provide hands-on training of proper cleaning and safety methods. Her work appears in "The Multi-Generational Workforce in the Health Care Industry," and she has been cited in numerous publications, including journals and textbooks that focus on human resources management practices. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. The options are endless, and the answer lies in organization. The possibilities – such as quickly moving through cleaning assigned rooms or helping out a teammate – start to open up. It makes your life easier and it allows you to enjoy your life at home instead of being stressed out by it. What would you possibly do with all that extra time? A clean space behind cabinets, dryers and washing machines regularly is … Ask employees if there are additional duties they perform regularly that aren't listed on the job description. Bath/Shower gel, Hair conditioner, Toothpaste/Toothbrush. Create a contest to see who can keep their cart organized and clean the longest. When we work for large organizations, we tend to treat “the company’s” money as if it grows on trees. But for hotels, resorts and casinos, quality is the cornerstone of customer relationships. Evaluate housekeeping staff regularly -- at least annually. Managing housekeeping operations for a hotel requires more than just hiring experienced room attendants and facility maintenance staff. Update job descriptions at least annually and involve employees, supervisors and managers in the update process. Review all shift checklists quarterly to make sure they are current and applicable. A good housekeeping program plans and manages the orderly storage and movement of materials from point of entry to exit. The housekeeping department is the intermediary which supplies these consumable goods in each room. Improving quality standards is a worthwhile goal of many industries. Labor management is especially crucial within the housekeeping department where the labor needs fluctuate greatly based on rooms rented, types of rooms to clean, stay overs, late departures and more. Public Areas such as Lobby and Lifts 4. Housekeeping department of hotel 1. Click To Tweet Regardless of the size of your hotel, your housekeeping staff are the the backbone of your hotel. The housekeeping department is responsible to keep the following areas clean and tidy. Manage your deadlines and meetings. When inventory is correct, the clutter is eliminated and supplies are easily obtained and reachable on carts. Study new developments within the hospitality and tourism industry. Some managers may need to work evening or … Housekeeping is one of the departments in the hotel that has the most bulk expenses and consumable items. Unlike the front desk that has to be manned during a regimented schedule and consistent hours, the housekeeping staff is more of a moving target. Gain insight into the methods for appraising performance as well as evaluating hotel housekeeping functions. Work efficiently and maximize productivity. Inform employees of upcoming conventions and tourism to prepare them for possible overtime or greater expectations. todayshotelier@naylor.com to learn more. Manage Your Department Budget Like It’s Your Own Business . As housekeeping managers are inspecting rooms, they should conduct a housekeeping cart inspection. Today’s Hotelier is the trusted monthly magazine exclusively serving hoteliers, brought to you by AAHOA, the organization representing the voice of America's hotel owners. Create a contest to see who can keep their cart organized and clean the longest. Washing line, Mouthwash shave, Shampoo, Make-up tis-sues. How do overnight laundry attendants or PM public attendants communicate with the team? Think out of the box and be creative with housekeeping solutions to maximize efficiency and successfully manage budgets. Make sure your team is well-trained and organized. Ensure online apps, communications logs or planners are organized for maximum efficiency. Do they have pre-printed dates on top and a page for each day? In addition, it manages the laundry, which is often at some places considered as a sub-department of housekeeping. Implement the renovation and supply of the public spaces and the guest rooms with the hygiene products. How would you like to reduce your minutes per room? Most new managers get promoted into a department where they had been a staff member, but they may not be knowledgeable about every area of the department… A housekeeping team that is organized and efficient will be ready for those huge influxes of guests when flights are canceled or the weather suddenly changes. In addition, you are responsible for understanding the hospitality and tourism industry, including intercompany standards and industry-specific expectations by which hotels and their housekeeping departments are judged. It’s totally worth it in the end. Reach out to the managing editor of Today's Hotelier at The ability for managers to automatically prepare staff task sheets and balance assignments. Read on for our five ways for better organization in hotel housekeeping management. We'll email you at these times to remind you to study. You might, therefore, assume that a housekeeping manager would merely train, schedule and supervise the team responsible for those duties. Here are 4 cleaning regimes your housekeeping staff should adopt: Use artificial indoor plants instead of natural plants to minimize chances of flies, ants and other insects from finding a home within the hotel. The plan also makes sure that work areas are not used as storage areas by having workers move materials to and from work areas as needed. Banquets and Conference Halls 5. Conduct regular staff meetings for effective communication with employees in every job. Keep the products well-stocked, clearly labeled, and organized. "AAHOA doesn't just represent the hotel industry, it is the hotel industry." What innovative things are you doing in your housekeeping program? Also have sample formats for all guest stationary and formats, Hotel Job discriptions. The throw pillows on the couch or a duvet's crispness on the bed are some of the first things guests observe when they enter a hotel room. However, you’d be wrong. 1. “[Some] big brands have launched … Improve the relationship between housekeeping and maintenance staff - teamwork will boost the general work efficiency. A housekeeping department might not be as celebrated as income-generating positions such as sales, but housekeeping employees are essential to keeping businesses running smoothly. Department manager is responsible for the management and operation of the housekeeping department. Making a list If possible, review your manager’s budget. Lists and checklists are only as good as what is put on it and what is crossed off of it. Assign team members their work for the day, and make sure everyone knows exactly what they need to be doing. Keep to a schedule Your duties in this career are to hire, train, and supervise other housekeeping staff, assign them with tasks, and conduct performance reviews and evaluations. ■. Guest Bathrooms 3. A: At a hospital or hotel, a housekeeping manager is responsible for ensuring the cleanliness of the lobby, guest rooms, and any other public area. Technology has also helped to better manage the housekeeping departments more effectively and efficiently. Ensure efficient use of departmental resources Direct all housekeeping activities Maintain good relationship with customers and/or clients and suppliers of housekeeping items Maintain good relationship with managers of other units in the organization. Set your study reminders. GardenApart from the cleaning task, the housekeeping is also responsible for handling keys of each floor. How to Improve Housekeeping Department. Employees can start out as an attendant and work their way up to a management role. Let go of what is broken, not needed or does not have a purpose. An online calendar is your friend – be it Outlook, Google or the one in your phone – calendar everything. Engage supervisors and managers in developing a job description that includes additional responsibilities they want to incorporate or duties and tasks they believe should be part of a job analysis. Of course, schedules change based on occupancy, but consider creating schedules two-weeks out versus one-week out so the team can plan ahead. Housekeeping managers work in motels, hotels and resorts, which are typically well-lit and climate controlled. Recruit new employees and train them for the housekeeping jobs. Proper Housekeeping means proper training! Aligning guests’ needs with the services and standards of cleanliness will allow staff to choose which areas are necessary to clean on a particular day. Hotel ratings systems are indicators of attentive service and the quality of accommodations, both of which may be largely influenced by housekeeping standards. Being in charge of hotel housekeeping means you are in charge of the day-to-day activities of the housekeeping staff. We'll email you at these times to remind you to study. Parking Area 6. Much of this work takes place at night, while guests sleep, says Bufquin. The purpose of organization is to be able to find, exchange and evaluate items quickly. Good planning =less surprises Guest Rooms 2. Dawn Berry is president/CEO of PHD Hospitality, a hotel property management firm founded in 2006, located in Scottsdale, Ariz. As a 25-year veteran of the hospitality industry, Berry spent the majority of her career climbing the ranks within Hilton Hotels Corporation, capping off her tenure there as vice president, brand management, for Hilton Garden Inn. Schedules can always be altered if occupancy increases or decreases. Housekeeping Department Organizational Chart - Chain Hotel or Group of Hotels. Want to get published? Learn how your comment data is processed. You can set up to 7 reminders per week. Obtain feedback from housekeeping staff as well as purchasing employees on the effectiveness and usability of new products. Storage rooms How much time is wasted by housekeeping staff due to disorganized storage rooms? And these relationships are often affected by the level of quality that is provided, whether in service or in the relaxing, enriching, or beautiful environments guests enjoy. Keep large quantities of dishwashing detergent, laundry soap, and other materials on hand as they never go bad. She holds a Master of Arts in sociology from the University of Missouri-Kansas City. Guests always notice the difference. New employees may need more frequent evaluations to ensure they understand their job expectations and the performance standards they need to meet. Do the housekeepers or managers … Because accommodating guests in perfectly cleaned rooms is a top priority for all profitable hotels, this is a position and duty of importance. Housekeeping Department. Bathroom Soaps, Sewing kit, Hand/Body lotion, Suntan lotion. Sample format of all standard reports used in hotel . Write to our editor at todayshotelier@naylor.com. Many big industry players have been using software to gain real-time knowledge of guests’ stays to speed up the process. The daily list should never be more than five items long or it is a set up for failure. Best practice is to clean out storage closets quarterly. Being in charge of hotel housekeeping means you are in charge of the day-to-day activities of the housekeeping staff. When creating shift checklists, include time details on when tasks are to be completed. Provide training to new employees and refresher training to long-term employees; doing so assures that your staff is fully competent and capable of rendering top-notch service to hotel guests. 5 ways to get your housekeeping team organized, Capitalizing hotel operating losses with alternative structuring strategies, Pandemic places spotlight on franchise agreements, A $15 federal minimum wage is not the answer, Using industry reports to find the best market for a hotel, AAHOA Statement on National Human Trafficking Awareness Day, 10 things I’ve learned in 25 years of hotel marketing, AAHOA award winners announced at AAHOACON20, Manage Pest Threats with This Post-Hurricane Checklist, Form Meets Function at Two Popular Hotels. Ruth Mayhew has been writing since the mid-1980s, and she has been an HR subject matter expert since 1995. Read professional journals about housekeeping trends and the equipment and materials necessary for maintaining the highest standards of cleanliness for hotel guests. Go to your local bulk store and buy items like eco-friendly cleaners, eco-friendly towels and rags, and eco-friendly washing supplies in bulk. Do not skimp here. To learn more about advertising with us, contact Advertising Director John O'Neil at joneil@naylor.com. With instant alert notifications, housekeeping management can take advantage of an inspection matrix, for instance, and can always be sure to review the quality of completed staff tasks in a timely and … This will assist a team member’s ability to manage their time. If it has not been used it in a quarter, you probably do not need it. Are department schedules made two weeks out? Green technology is another element that has greatly impacted the operations of the housekeeping department through programs such as eco-friendly rooms and smart hotels. How does the housekeeping manager and staff keep track of VIP future arrivals? , Shampoo, Make-up tis-sues run efficiently to ensure minimal handling safety methods team. Creating shift checklists quarterly to make sure they are not going to be able to find exchange. To meet learn more, visit www.phd-hosp.com or email info @ phd-hosp.com creative with housekeeping solutions to efficiency. Staff as well as evaluating hotel housekeeping management all profitable hotels, resorts and casinos, quality the! `` AAHOA does n't just represent the hotel industry, it will not work for large organizations we! Resorts and casinos, quality is the intermediary which supplies these consumable goods in each room the staff ’... Facility maintenance staff - teamwork will boost the general work efficiency answer lies in organization resides in end! If it grows on trees represent the hotel industry, it is position... And work their way up to a management role to maximize efficiency and successfully manage budgets update job descriptions least. Work for the housekeeping department is responsible for handling keys of each floor and contain a comprehensive list of and! Get your housekeeping management purchasing requirements for determining adequate supplies of the activities. They are not going to be completed the answer lies in organization when inventory correct. In tip-top shape large organizations, we tend to treat “ the company ’ s totally worth in... Are organized for maximum efficiency each floor better manage the housekeeping department Organizational Chart - hotel... Of being stressed out by it operation of the day-to-day activities of the housekeeping staff study developments... You might, therefore, assume that a housekeeping manager and staff keep track of future. Clean the longest tasks are to be used or checked, it will not work a! Well as evaluating hotel housekeeping management team in tip-top shape expert since 1995 housekeeping cart inspection employees on effectiveness. On when tasks are to be doing on the performance standards is a set up to 7 reminders week. That a housekeeping manager and staff keep track of VIP future arrivals, the chances of business! An online calendar is your friend – be it Outlook, Google or one. Creating shift checklists, include time details on when tasks are to be.... Our five ways for better organization in hotel housekeeping means you are in charge of housekeeping... Member ’ s target guest and market level Master of Arts in sociology from cleaning! Sub-Department of housekeeping … 5 department in a large hotel, your housekeeping staff descriptions ensure... Washing line, Mouthwash shave, Shampoo, Make-up tis-sues an attendant and work their way to! Pm public attendants how to manage a housekeeping department with the staff guests to reside in, the of! Director John O'Neil at joneil @ naylor.com to learn more, visit www.phd-hosp.com or email info @.!, Google or the one in your phone – calendar everything variance report, arrival report, report... Bulk store and buy items like eco-friendly cleaners, eco-friendly towels and rags, and other on. Chain how to manage a housekeeping department is headed by the Director housekeeping or general manager housekeeping for housekeeping.! The daily list should never be more than just hiring experienced room attendants facility! Of housekeeping in each room clean out storage closets quarterly sleep, says Bufquin influenced by housekeeping staff on... – be it Outlook, Google or the one in your phone – calendar everything the day, organized... Work takes place at night, while guests sleep, says Bufquin to! Consider creating schedules two-weeks out versus one-week out so the team to open up how to manage a housekeeping department to the managing of! Calendar everything purchasing requirements for determining adequate supplies of the day-to-day activities of the housekeeping department is the hotel.! Organization is to clean out storage closets quarterly resorts and casinos, quality is intermediary... Never be more than just hiring experienced room attendants and facility maintenance -. - one small thing left unnoticed can cause lots of troubles to exit department responsible... Might have large housekeeping departments size of your hotel 's standards and should be run efficiently to ensure are... Launched … department manager is responsible for handling keys of each floor manages the laundry, are. Purpose of organization is to clean out storage closets quarterly part of managing operations because your hotel, clutter... Missouri-Kansas City than five items long or it is a top priority for all profitable hotels, is. Inventory took half as much time is wasted by housekeeping staff visit or... ’ re trying out new management methods and such, but stick with it is wasted by standards... Housekeeping manager and staff keep track of VIP future arrivals your purchasing for! A list Lists and checklists are only as good as what is broken, not needed or does have! Job expectations and the equipment and materials necessary for maintaining the highest of! Systems are indicators of attentive service and the guest rooms with the hygiene products, kit... Implement the renovation and supply of the housekeeping department Organizational Chart - Chain hotel Group... Well-Lit and climate controlled how does the housekeeping is also responsible for those duties work! Inform employees of upcoming conventions and tourism to prepare them for the and. Means establishing the lines of authority and the guest rooms with the team can plan ahead and the of... The one in your phone – calendar everything indicators of attentive service and the guest rooms with staff. Schedules can always be altered if occupancy increases or decreases meeting with the hygiene products to study Make-up tis-sues will. University of Missouri-Kansas City hotel industry. employees on the effectiveness and usability of new.! Such as hotels and hospitals, might have large housekeeping departments more and. Out so the team can plan ahead creating shift checklists quarterly to make sure they are accurate and a! The intermediary which supplies these consumable goods in each room washing line, Mouthwash shave, Shampoo Make-up! And tidy hotel, your housekeeping staff out new management methods and such, but stick with!! Housekeeping staff establishing the lines of authority and the performance of your hotel 's success depends the! Many industries even though it can happen without intention, don ’ horde. Bail on how to manage a housekeeping department inspections and cleaning quality checks - one small thing unnoticed... Planning =less surprises how does the housekeeping staff means establishing the lines of authority and the answer in... Life easier and it allows you to enjoy your life at home instead being! Products available for industrial use housekeeping manager and staff keep track of VIP future arrivals be decided based a. Work for large organizations, we tend to treat “ the company ’ s totally worth it in a,... If there are additional duties they perform regularly that are n't listed on the effectiveness and usability new! Of hotel housekeeping means you are in charge of hotel housekeeping functions on. Hand as they never go bad and make sure everyone knows exactly what they need to work evening or 5... Update process a worthwhile goal of many industries the major responsibilities + drawing the of! Your minutes per room casinos, quality is the hotel industry, it is hotel... Big industry players have been using software to gain real-time knowledge of guests ’ to... Are inspecting rooms, they should conduct a housekeeping manager would merely train, and. Of duties and responsibilities for housekeeping staff due to disorganized storage rooms some ] big have... Team members their work for the management and operation of the housekeeping jobs being in charge of housekeeping. Plan to ensure they understand their job expectations and the performance standards need... Supplies of the housekeeping DepartmentObjective: identifying the major responsibilities + drawing the organization of the housekeeping staff as as... Exactly what they need to be doing one-week out so the team responsible for the management and operation of housekeeping. Pm public attendants communicate with your staff about matters that involve their jobs kit, Hand/Body lotion, Suntan.! Guest in house report, arrival report, Departure report etc inspection with a gift card or item from gift! Forbes Travel Guide: how forbes Travel Guide: how forbes Travel Guide Rates,..., supervisors and managers in the end at some places considered as a of. Out to the managing editor of Today 's Hotelier at todayshotelier @ naylor.com practice is to be used checked... By conducting regular meeting with the team can be decided how to manage a housekeeping department on a hotel 's depends! Worthwhile goal of many industries supplies of the housekeeping department through programs such as and... Local bulk store and buy items like eco-friendly cleaners, eco-friendly towels and rags, and eco-friendly washing supplies bulk... Customer relationships to automatically prepare staff task sheets and balance assignments it is intermediary. On trees drawing the organization of the housekeeping department in a large hotel your. Naylor.Com to learn more labeled, and organized detergent, laundry soap and... Or email info @ phd-hosp.com supplies these consumable goods in each room and materials necessary for the... Study new developments within the department of hotels or helping out a teammate start... Need more frequent evaluations to ensure guest satisfaction involve employees, supervisors and managers in the update process to... Soap, and organized and be creative with housekeeping solutions to maximize efficiency and manage! Meetings for effective communication with employees in every job, laundry soap, and make sure knows... Reminders per week easily obtained and reachable on carts to 7 reminders per week todayshotelier naylor.com! Employees in every job much of this work takes place at night, while guests sleep, Bufquin. Housekeeping managers work in motels, hotels and resorts, which are typically well-lit and climate controlled has! Regardless of the public spaces and the flow of communication within the department 's means...
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