Best wishes, BMW Park Lane. See on a map. Telephone 0370 700 5202. We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. The car is now water tight - I'm a very happy and dry driver! You will have a 14 day statutory right to withdraw from the agreement. Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. If you'd like more. Visit us or call today on 0370 700 5216 for our latest offers. Offers and benefits offered through our partners exclusively available to our Park Lane Group Customers. Have I been tricked? Contact us. We are delighted to read your comments and we will assure to share it with Grant. Every time I asked for my car - there was an excuse. Need a repair or looking for original BMW parts? "Making the online journey to your next BMW as simple and convenient for you as possible.". Cons. From navigation systems to luggage and protective clothing, we have you covered with our vast array of Accessories and Rider Equipment to help you get the most out of your bike. As always amazing service from BMW Battersea! When the vehicle is delivered, please thoroughly inspect the vehicle to check it is all correct and without damage before signing the vehicle acceptance note. Kept me updated and all my needs were met. At Sytner BMW, our team of experts are passionate about every aspect of BMW ownership, a fact that helps us provide the best possible service to all our customers on a daily basis. Best wishes, BMW Park Lane. Couldn't be happier with the car so far. PETER ADAMS BMW Sales Manager BMW New Vehicle Sales. Hi Helga, Thanks for your review! for its general insurance mediation activities. Speak to a specialist. If you have a limited company then the cooling off period does not apply; if you are a sole trader or have a non-limited company there is a five day cooling off period that must be fulfilled. I recently took my car into BMW Battersea for a service. We are delighted to read your comment and we will be sure to share it with Joshua. 26 JunThe seller sent you a messageMessageHi, Just a quick follow-up. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. Below is the response from their own Head Office ____Thanks for your recent contact with BMW UK Customer Service, your concerns have been passed to me to respond to. Robbie Masters has always been my point of contact and his support has always been very helpful. 41% of employees would recommend working at BMW Park Lane to a friend and 27% have a positive outlook for the business. I recently booked my car in for a service and a warranty issue. Hi Mr. Saleem, Thank you very much for your positive feedback ~ Team PL. Retail customers only. Also this damage ``is on the back of the box``, which is the opposite side to where the address label is. Its time to get back out there. So helpful team were amazing and dedicated to getting me back on the road as quickly as possible. On both occasions, your staff was fantastic to work with.I would like to highlight Robbie Masters, who was kind, informative, welcoming and very polite. Best wishes. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. Corporate Sales Manager. Best wishes. Good Morning, Thank you for taking the time to leave us a review. He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! Glassdoor has 13 BMW Park Lane reviews submitted anonymously by BMW Park Lane employees. Our commitment to you is to maintain the highest possible retailer standards at all times, whether you are searching for a new . My point of contact was Jordan Mullan. I brought my vehicle to Park Lane Battersea Aftersales, and I can honestly say it was the best customer service I have received. In my bad luck everything happens through Christmas period but Robbie from service department who look after me when I arrive was very helpful and empathetic and after few more days ( Yeap Christmas again dont help ) I was contacted by master technician Tony who was looking after my bike and quickly found main reason for all my problems ( Battery ) and extremely quickly resolved everything under warranty. Company Registered Number: 1569304. The car was a mess and the front seat was bent on the sides like something weighted was placed there. Couldn't be happier with the car so far. We may also receive preferential rates for the funding of our bike stock in return for introducing you to BMW Motorrad Financial Services for finance. Would recommend them with no hesitation. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person. I do not recommend buying from Park Lane and especially from Jake, he nor his manager did not apologize and tried to blame their poor customer service on Covid-19! BMW Fleet & Business Sales offers company car drivers a strong range of products and services thanks to highly specified models and comprehensive options, combined with low running costs as a result of fuel and emissions-saving technology. Took time to make sure my service pack was exactly right and I wasnt committing to something I wouldn't get the value out of vs planned ownership term. From the moment you walk through our door here at Vertu Teesside BMW, we'll tend to your every need. This rating has decreased by -17% over the last 12 months. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. 35 views, 6 likes, 0 loves, 1 comments, 1 shares, Facebook Watch Videos from BMW Motorrad Park Lane: Meet the new GS Models in this video with the new updated boxer engine. A saga of disappointments. Super organised. It goes against our guidelines to offer incentives for reviews. Ref No. You can browse a full range of vehicles here on our website, but if you can't find the model you are looking for please do give us a call on 01522 814 010. In the unlikely event that your BMW fails its first MOT test, replacement parts and labour are now covered on a long list of key items to ensure that your MOT certificate is awarded with the minimum of fuss. BMW Group Park lane are proud to be a 2020 supply Partners with babylon, our team work directly with the factory to ensure that your new vehicle is built exactly to your requirements and offer the very best finance package designed around you.. Based in Central London with a national free home delivery service, our dedicated sales team offer specialised and personal advice on all aspects of . 0370 700 5216. Our knowledgeable sales and finance team will provide you with exceptional customer service throughout your entire car buying process. . However, the car was taken in without a fuss and I was delivered to the nearest tube station for my onward travel. Good Afternoon, Thank you very much for your wonderful review! Suggested companies are based on peoples browsing tendencies. Our . I was not told that the car would be taken out of London actually more like Coventry and back. If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218 Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT, https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm, Details of what you would like us to do to put things right. URBAN AUTOMOTIVE. BMW Group Park Lane enjoys the role of the flagship store in the UK for BMW and MINI products. 1st for the yearly service, the 2nd time for a warranty recall. Our deals are available for both personal lease and business lease. Linda was really helpful and made sure that the car was finished on time so I didnt have to wait around. BMW thought it appropriate to give me 21 worth of petrol? Meet The Team - find out more from us at Douglas Park MINI in Hamilton, Glasgow, Hillington & Stirling. Car dealership. Bought a 69 plate 430 and considering the prestige of being on park lane, their service is nothing like prestige. The quality of customer service always received from Park Lane is one of the key reasons why I enjoy riding BMW motorcycles. We use dedicated people and clever technology to safeguard our platform. Meet the Team. Apr 1997 - Present25 years 11 months. Whether your bike needs a running-in service, MOT check or an annual service, you can book your bike in with one of our expert technicians. Exemplary customer service, they even washed my car for me which was lovely. Thank you for understanding. I was very sceptical after reading few bitter and negative comments but in the end I was positively surprised. Discover the benefits of a BMW Electric or BMW Plug-In Hybrid vehicle and calculate your potential fuel savings. Get in touch with us online or on the phone to book your visit. At least somewhere, where you wont be duped by the so called 'kindness'.Honestly 180 miles - a dirty car - seats bent and they gave 21 to make up for using my car in the garage. Hi Robert, Thanks for taking the time to leave us a 5 stars review! Kind regards, BMW Direct27 JunYou sent a messageMessageI replied yesterday to your message and confirmed Monday 29th June as collection/exchange day. Here are 8 tips for writing great reviews. Had my M5 major service done today, made sure was completed same day even though workshop was packed. Muhammad A. Motorcycle condition, excess mileage and other charges may be payable. Thank you. Lane Departure Warning; Disclaimer. Buy $44,970 MSRP. Best wishes, BMW Park Lane. Is this still happening, as you failed to confirm or respond to me? Verification can help ensure real people write reviews about real companies. BMW Park Lane enjoys the role of the flagship store in the UK for BMW and MINI products. I am truly sorry and I would like to sincerely apologise for any inconvenience caused. Carrying the Park Lane name with pride! I am sure you would agree that it is pretty straight forward. Registered No : 667783. BMW Battersea including Darragh and Gareth have demonstrated true customer focus and care regarding serious mechanical work carried out in regard to a warranty claim. If I did I would be picking holes for the sake of filling in this box. Enjoy competitive servicing prices with no compromise on quality. We know how precious your BMW is, and how important regular services are. Please keep up the good work.Kind regardsPartish Dubey. 1.5. Anyone can write a Trustpilot review. But BMW Park Lane have comprised this step by step guide to make things even easier. Good Afternoon Clive, Thank you very much for your 5 stars review! Best wishes, BMW Park Lane. Our welcoming and knowledgeable team of individuals are here to help make your experience as seamless as possible. From the compact 1 Series Sports Hatch to the luxurious 8 Series, the full BMW range is available at Vertu Teesside BMW. Best wishes, BMW Park Lane. Company Reg. SCOTT REDDING. Will definitely recommend. Can't fault the dealer, long may the 5-star service continue. We are currently experiencing issues with our online service booking system and app. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. Here is all the information you need on how to recycle your vehicle. Would highly recommend Jordan at Park Royal. Welcome to Tom Bush BMW . Before the pandemic hit us - I gave my car in for service and mentioned my tyre light in the car was coming up. 2023 Trustpilot A/S. Dont hesitate to get in touch with one of our certified BMW experts. 0% Reviews. Terms and Conditions apply. Your BMW 5 Series was produced in March 2019, however, the registration date was 19 September 2020.All of our cars servicing and packages start from the date of production, this is because the oils will have already been put in the vehicle at the time of manufacture I can only apologise if this wasnt explained to you at the point of sale.BMWUnited Kingdom. The first BMW M3 Competition Touring with M xDrive combines the high performance of a BMW M3 with the flexibility and functionality of a Touring. With servicing, everything is done thoroughly and to the highest standard. This is the BMW Park Lane company profile. We hope you continue to enjoy your bike! The BMW Motorrad Performance Academy offers on-track training experiences for those looking to develop their skills to become faster, safer and more accomplished on a circuit. Park Lane | Authorised BMW Retailer. Jordan is a real gem. Whether the vehicle be in stock or factory order, we will keep track of your order and provide regular updates, so you can know when to expect your lease vehicle to arrive. All new BMW motorcycles benefit from Roadside Assistance cover in the first three years of ownership, to offer you peace of mind for any unforeseen events. To apply for a BMW Apprenticeship click the link below. Menu control Park Lane . Best wishes, BMW Park Lane. Alternatively, contact the Apprenticeship Programme on 0845 234 0000. We look forward to welcoming you. Get . We will be sure to share it with all the Battersea Team. Book your instore or online appointment and test drive with our dedicated team today! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are delighted that you enjoy your experience, we will share it with Jordan. We were very happy with the service we got from him and BMW. Excellent communication. Also when my service came in they reported a punctured tyre - however on the report - it wasn't even the correct make and the windscreen wipers weren't even replaced. . BMW Park Lane are the only BMW UK owned Retailer in the UK. Also when I went to collect the car it was a state. Well arrange everything, from recovering your vehicle and delivering it to a BMW Approved Bodyshop to dealing with the insurers and admin. Glassdoor gives you an inside look at what it's like to work at BMW Park Lane, including salaries, reviews, office photos, and more. We are always ready to help with any queries you have on your BMW.. Eligible members must be employed by the participating company based in the UK, and on a permanent or fixed term contract basis, with a minimum of six (6) months continuous employment with the participating company and who remain as employed as at the date of collection/delivery of the vehicle. 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