In all, thetrainline.com uses 2 work email formats. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. But Trainline, his ticket agency, charges him a $43 ticket change fee. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Company No. Please use their contact details to obtain more information from them. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Then, click on the my account icon and select "My account" 3. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. If you are interested in a career at Trainline, please click here. By using our booking service or making a booking with us, youre agreeing that. . Please note you cannot call us to make a booking. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. 5. This is the fastest and easiest way, and you immediately get an email confirming the change. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. On weekdays, the discount is valid after morning peak times. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. The following provision contained in Section 9.5. Cancelling/refunding your ticket for European coach journeys. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. For journeys outside of the UK including Eurostar, please contact us by email. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. We are not responsible for any loss or damage that is not foreseeable. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. We also offer support by email. Please see 8.2 and 8.11 for specific Railcard conditions. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. janedoe@trainline.com). In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. We act as an official agent on behalf of the operators. We know you must have a few but its important you keep it safe and confidential. The Federal Arbitration Act and federal arbitration law apply to this agreement. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. But, well let you know before you pay if the price has changed. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Select "Email" under the "Contact info" tab. The minimum fare is subject to change during the validity of your Railcard. You can find our Paris office at 20 rue Saint-Georges. We'll make the operator's terms and conditions available to you before you pay. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. We help customers across Europe make more than 172,000 smarter journeys every day. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Customers from the United States of America. We are not responsible for any loss or damage that is not foreseeable. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. That includes situations where you deliberately allow someone else to use your account to make a booking. We are represented by over 50 nationalities across five locations. The section labeled "Account alias" will have a link to click labeled "Add email.". In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Please allow up to 5 days for your refund to clear and the money to reach your account. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Click here for more details.. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Expand that section and select 'Change date/time' or 'Refund tickets'. SplitSave tickets work with group save too. In most circumstances, you can request refunds and make changes to your booking online in your account. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. 27 Jan 2023. Please go to "Manage my Railcard" on the website homepage to log in to your account. Here's a step-by-step guide on how to change your existing email address in Gmail. Depending on your old email provider, you may have to enter your email. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Select "Add Account" and then input your old email address. Please see our dedicated pagefor more information. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) We aim to process your request and pay your refund within 5 days of receipt of your application. For more information, please see our Privacy Policy. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Please read our guide on refunds and exchanges here. Youre also agreeing that the card you pay with is yours (i.e. theyre not damaged or faded). Need assistance? One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. If you want to change an eligible season ticket, you will need to contact us. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. About us. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Let us know as soon as possible if your passwords lost or stolen. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. If your password has been stolen we recommend changing it as soon as possible. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. 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