I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Three times I have been on hold - disaster. Home - Layout 2; Home - Layout 3; News; Technology. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Our dealer can not tell us when it might arrive. Google away and you'll find lots of them. I didn't think so much about it at the time, but I wish I had. store to find out how much longer . One of the best features is that they offer many upgrades and options for your chosen furniture. Geddy, was great and very informative. Plus, they don't look like recliners. The frames on 2 pieces of our sectional couch cracked within a few weeks. Paid in full but had to wait nearly six months for "assembly." We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! I had a wonderful sales person who was very helpful! Rocks and reclines for total comfort. Purchased a dual recliner PLUS the extended warranty. Lots of personal attention and so many options. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Two years later it's junk. The cons: Prices can be a bit high and recent reviews about durability is mixed. Called Within Hours Of Delivery. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! In addition, on Google they are only able to achieve a 3.6 star rating. The experience dealing with La-Z-Boy has been awful from the start. We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. Look like he'll. They have a lifetime warranty. You can be sure I'll never buy another product from them. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. As our move in date got closer I had to call the store for updates because I Haden's received any notification. Funny, we've never had that problem the 20 yrs. Staff is always friendly and courteous. Now we have leather ones and I think they will last a long time. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. If they really cared they would resolve the long wait times. But we now have to live with this. End of story. Wishing you the best of luck in resolving the problems. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. We ordered it any way as what do I tell my wife at this point. The furniture is like no other. Had to request it be delivered. I have a choice as well and will be exercising it. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. (That should have been my first warning sign, product should have at least basic quality to start.) I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. So, why one star? Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. I own both Hancock and Moore and Bradington-Young recliners. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. The biggest bang for you buck in the cheaper area would be Ashley, or lane. My couch is less than 6 months old and is totally broken. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Thank you Nicole for link with leather furniture rating . We recently went back & ordered an upholstered bed from the dining & bedroom store next door. Therefore, it was obvious we did not get what we ordered! Here's a manufacturers rating chartI found it helpful.. Again, thank you for your help in resolving this issue. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. My mom even said you can now notice the drapes. I bought a chair last year, and yesterday I returned to buy two more. My salespersonJoe Mota was great, helpful courteous. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. We are still waiting for the rest to be delivered. What a very expensive recliner or year and one month ago and it's already broken. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. Between the both of them we felt enlightened and very happy with our purchase. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. Whats the point if its just going to go flat again? We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. Very happy with our purchase, I purchased a sofa and a chair and a half. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. I sleep in it total, 3 months of the year. I've had 3 service calls and new springs on each chair. 3. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. Joe was very helpful and knowledgeable. She spent so much time with us. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. I have no kids and no animals just me and my husband. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. I know, I know the "dreaded" recliner. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. Super helpful and knowledgeable. Both are leather. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. Store had a great collection, helpful, yet no pressure sales people. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. I will remember him the next time I am in the market for furniture. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. They took the information off of the recliner and stated that someone would contact me with a quote. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. Well 7 months later, it was delivered. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Couple mos ago the arm broke off with normal use. We are excited to get our very first lazy boy recliner rocker in leather with lumbar support. No exaggeration: it was the perfect sales experience thanks to her. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. This is not one of them. Our children are grown and this couch is not being abused. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! I called la z boy and told them of the problem and they said they would cover the parts but not the repair. I have a throw and two pillows on the loveseat. Not always, Randy. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. The electrical components have broken as well. Not this customer service person. We used them everyday and aside from some sun fading, they are still in great shape. The reason for one less star is for delivery. Once I got through to her she jumped right on the problem and made it right. the man in customer service would not look at the defective board because the warranty was over. They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! Recliners offer various options of motion. Patty is the kind of salesperson any store should have. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. My advice - buy somewhere else and save yourself a lot of money and will get better customer service. We had a lot of questions. The back cushions are all deflated and look terrible. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. She helped us get exactly what we needed to replace an old lift recliner. Really?? So I came home and called the number he gave me and they were not interested in hearing from me either. This isnt a matter of supply chain slowdown. Delivery finally arrives, some guys come out and slap the pieces together like legos. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). 50inch , seat size: 22*20. What's another 100 bucks worth of quality naturals? Today we went in looking for furniture. I highly recommend this store. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. We've never been emailed back. Sarah had Wednesdays and Thursdays off, but another agent told me that it would be delivered on the 19th. As soon as I sat in it, I was in heaven. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. Very impressed with customer service today! The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. SHAME ON THEM! we bought a lay z boy electric couch and love seat three years ago. Biscuit-style back with matching legrest. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. Dave even arranged for me to pick up one of our chairs in store to save on delivery charges. Called store to check on it no response , went to. Not believing both sets passed quality control Iattempted contacting England. Great customer service. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. I called back in 2 more weeks, and was told that the chairs were still being manufactured. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. 7 months and counting, and still no sofa. I will look elsewhere the next time I'm buying furniture. Needless to say, we won't risk making another La-Z-boy purchase. They really work on pleasing you. Service was delayed two months until December 10, 2020. So, they didn't cover it. Wait for repairmen- 4-5 weeks. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. We try our best to keep things fair and balanced. Frank our salesman was knowledgeable, helpful, and very kind. I hope you find something that helps him sleep at night. Absolutely ridiculous. Still not resolved. The units are now no longer under warranty and La-Z-Boy's service department offers no help. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. Extra 30 percent off and zero percent financing today. I have called several times only to be on hold forever. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! Both types of chair required service calls within a short period after purchase. We were treated as a customer should be when we visited the store. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. Called for service,had to wait 6 weeks for a home visit. Right from the start, listened to what I wanted with no pressure. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. Thanks for posting the pic. We ordered 2 recliners and got our choice of color and texture. It is now almost 3 months and still no part. I am astounded. Our friends who ordered same time from Tyners have been sitting on their furniture for months. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. Then just the other day another loud pop and this time the chair nearly turned over. The repair tech looked at it and said that is how it is supposed to be and left. Hours on hold trying to get this fixed. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. We just had a GREAT experience with Patty. Is anyone else seeing their furniture looking bad for NO reason? I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. She found a matching chair in their warehouse in San Jose and it's being delivered next week. Customer Service is a disaster - one call center for the entire US. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Nest place to buy in Modesto! My husband is an Engineer, and he said the construction was great. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. It's definitely decent furniture. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! Sales rep. made us sign documents stating that furniture is non-refundable. STAY AWAY from these crooks! I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. Ordered a $3000 electric recliner in black leather. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. Tomi Webber was great . Great showroom and selection. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! I do not recommend La z Boy to anyone! I have been trying to get my lazy boy rocker repaired for 9 months. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. Arrived July 13. I called it in to have someone come and look at it and fix it. We are two elderly people and the chair is never mistreated. The chair is still functioning properly and was delivered at the bitter end of the delivery window. Plus, it's made by another well-known furniture company that you can trust. She was very knowledgeable about each and every piece we looked at and ordered. Many options available. The quality they used to make was something that as a consumer I would stand behind. She helped us pick out a great style & fabric for our room. They are from 2005 and still look new. The salesman I dealt with gave me recommendations based on my needs. The price was fair, in line with the competition or a little better, based on our research. Called for service in Jan. Its now end of March and they still arent here. We bought it at Best Furniture in Fort Thomas,KY. This is in sane. Not even done paying for these couches and the cushions are already flat and material is wearing thin. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." 10 weeks out and still no furniture. Eric Bray was 10 stars. He loves the chair and I love that I finally have a chair that looks so good in the living room! We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! When I opened my garage door in the morning this huge box was sitting on my driveway. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. The customer service of this place is terrible. Awful experience! Never, I repeat, never do business with them. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. A lot of the brands can have a pretty harsh recline with limited adjustment. Great service and very pleased with everything. 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