Really makes people think about their active listening skills. The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. Divide your team into two groups so that one can be the management and the other can represent employees.. Click here to try out our training materials. Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. Ive used it in induction courses. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. - Free to use handout that can be used in training in conflict resolution skills. This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. This activity is great to disarm all participates from a we know it already stance to actually join in and actively participating. We also believe in a NO HYPE environment. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. As an optional third phase, have the parties team up and argue collaboratively. Each team member has a pen and a piece of paper. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Deserted island | 8. The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. You'll Need: A piece of string/rope that is approximately 4 metres long. Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers. Advise participants to use open questions instead of closed questions. After three minutes, pause the game and ask participants to engage in dialogue this time. Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. Think about it, with dozens of people working side by side day in, day out, conflict is inevitable, whether it be a small issue or something that becomes much bigger. Aims: To help participants understand the importance of using clear and simple language when communicating with others. What would you do if your boss took credit for your work during a meeting? If you are looking for longer and more involved training activities on this topic, please take a look at our, A really versatile exercise that is quick, easy and fun. As well as using this exercise to illustrate assumptions and stereotypes, I use it in my 'Minute Taking with Confidence' course. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). It Takes A Village To Teach A Child Solving a riddle will require team members to work together to discuss potential solutions and will open the doors for communication. A great start to a session! Wellness Checklists can help employees determine whether non-work conditions could be contributing factors of a conflict. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. 2. Also good for stimulating your thinking if you teach conflict resolution. I would probably give the activity a 4.5. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). While ideal for the first days or weeks of school, the resources in this bundle are suitable for any time of the school year. Were you taking it in turns to talk or did you have a more constructive conversation. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. Please do check its suitability for your audience before running this quiz. 2. The Workplace World Our clients cover a range of different industries and sectors so we have the experience you need. It really gets the message across well. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. Before I sign off, here are some more great resources to help you: Here are some of the main causes of conflict in the workplace for your information and also Lencionis model which discusses the five dysfunctions of a team one of them actually being fear of conflict! Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. FIND THE COMMONALITY The game is a perfect team bonding game. The Team Conflict Strategies Inventory is another assessment meant to help train teams to assess and resolve conflicts between groups without leaving individuals feeling left out of the conversation. Sometimes, making art together can really get a group talking and thinking cooperatively. (function() { If you are looking for an icebreaker for a small group, then challenge teammates to solve a riddle together. You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. Simply gather in a group, then ask volunteers to share stories. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. 3. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. Speaking of inter-team conflicts, conflicts do not always happen specifically between individuals. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). - Great starting point for conflict management exercises. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! This gives participants time to really think about their choices. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. Such as: You canread more about this exercise and the debrief here. 1. Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. The M&M's challenge 1. idea in our mind. (influencing) Please feel free to integrate them into your training sessions and workshops. The topic for the presentation was Diversity for Dummies. If you are offering conflict management training, these 5 activities should be useful for you. I then have a discussion with the group asking them why they made the assumptions and it really makes them think about it. Conflict can be disruptive and, at worst, destructive. Teach Communication - In order to resolve conflict peacefully, your students will need to use their words. You should also be cautious if you pickactual AITA posts. Afterwards, the person was usually calmer, or at least did not have the energy to argue. Running a training session? Be cautious here about the stories each individual chooses. Its a good influencing skills example as well. Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. Person A will argue for the motion. Respondents typically give reasoning behind their judgements. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Fantastically effective exercise. They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. Players can answer individually, however you should talk the decisions out as a group and have teammates give reasons for or against taking actions. Ask each pair to stand facing each other and hold out one of their fists (like in the game rock, paper, scissors) and say together: Nothing, something, anything! Once they say the word anything, each participant will have to say the name of one object they can think of (for example, car, table, cat, flower). A cold wind blows for anybody who does not like to argue. The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. We have 30+ experiences to choose from, and thousands of five star reviews. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. When the word conflict resolution comes up, most folks minds go straight to mediation. Training your employees to recognize, analyze, and handle conflict in a minimally-disruptive way is essential for good company culture. While we often suggest playing this game with real money, you can take some sort of play money to use instead. Successful eyeopener about the danger of making assumptions. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. First, they must decide if-when they pull on the end of a rope-there will be a knot or no knot within the length of the rope. Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. It has been effective within courses on coaching and first line manager courses. The teams will each have 10 minutes to decide how to fairly split the total of the pot amongst everyone in the room. Lay out 5 items criss . To identify situations where participants find it difficult to be assertive. Carries Conundrum - Are Difficult Conversations Necessary? You'll Need:Nothing, other than the materials provided. Then, ask the group to think up and share all possible entries for each category. ). Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. We have 30+ experiences to choose from, and the debrief here Confidence ' course how readily are... Conflicts with peers communicating with others for its ability to make participants think about it in and actively.! Experiences to choose from, and coming to an agreement between them time travelers talk about ways. Answers, and mediating fictional conflicts builds team skills in a minimally-disruptive way is essential for good company culture conflict... 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