@XfinityAnnaThank you for your reply, message and information sent. The box will begin the reboot process, which should take around two minutes. I am unsure of the model numbers but would assume the new box is a later model. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. It is possible we may need to get you a new cable box. If you have a Flex device, connect it using the WPS button. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. From there, follow the on-screen steps to automatically scan for available channels. One thing to add to this. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. Plug it in to the Power connector on the back of the box. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. If that is what youre experiencing, try to use any of the below solutions. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. The first step is to ensure that both the television and the box are getting electricity. Check back on the box once in a while to see if they have fixed the issue. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. The phone and internet work well. If thats not the issue, the remote may need to be reset. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. The light on the front of the box should also be flashing in addition to the status code. Analytical cookies are used to understand how visitors interact with the website. Sometimes the box can get stuck while in the booting process. However, it features several additional benefits that make it stand tall in a pool of competitors. For the price you pay in leasing equipment and service charges I would expect better from a product like this. The reset button on most models of the Xfinity cable box can be located behind the box. then don't hesitate to contact us, Home / Cable / Xfinity Box Says To Boot Error How To Fix (Guide). Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. When turned on, all TV boxes show the number 8888. Won't do anything after that. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. To do this, you will need the code that corresponds to your TV manufacturer. Our community is your official source on Reddit for help with Xfinity services. If you connected the box to an HDMI port on your TV, switch to the HDMI input that matches that port. If you connected the box using coax cable, switch to channel 3 or 4. CCAndrew. It means not making a connection. Theres a problem with the signals getting to that box. Sometimes, there may be a bigger issue with Xfinity in general. Have an issue or a question search the site, Need help? I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. It seems highly unlikely that all three new boxes are defective but possible I suppose. Pst stands for Post and indicates that the box is attempting to boot up. Maybe the box cannot work well because its not activated with Comcast. Xfinity is a TV box that connects the TV to the cable. Highlight the specific message and eventually click Ok on the remote. The outdoor digital box receives and processes signals perfectly. The cookie is used to store the user consent for the cookies in the category "Performance". Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. I appreciate all the troubleshooting steps you have done so far. The box will show the Booting message again. Is there anything I can do before just returning the new boxes and staying with old ones? Refreshing your Comcast cable box is a fairly simple process. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. It can be about the Comcast job fairs, short time channel previews, or advertisement for the PPV events. Give it about 5 minutes and put it back to power. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. So, youll have to set up any custom settings again. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. Check to ensure the outlet and the power strip is working. If not, you can take the box to a local Xfinity outlet for repairs. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We will be glad to help. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. Anaheim. RDK-03004.I have tried another room with the Contour box but did not change anything. Your email address will not be published. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Wouldn't it be great to save time, energy, and money every time you use your kitchen? These cookies will be stored in your browser only with your consent. How do I handle this? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. The cookies is used to store the user consent for the cookies in the category "Necessary". The cable goes through a one-to-three splitter where it enters the house. If the connections are all securely connected and there is still only one channel working, youll need to contact your cable or satellite provider to make sure the signal from your provider is being received correctly. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. Yes I rebooted the system multiple times. Xfinity is a convenient TV and internet service provider that is popular in households across the country. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. First, its possible that the remote control you are using is not compatible with your box. Restart your Xfinity box to try fixing the issue. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. After the reset completes and the box turns on, see if PSt appears again on the box. What are the 3 things you should always ask a patient before surgery? If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Now make sure the cables are put back and tied properly before restarting. Happened to me when I Upgraded. Similarly, why does the Comcast box state its time to boot? In many situations, we reboot to make the programs load properly. When this doesnt work, it can be a big pain, especially if youre trying to watch something. Reconnect the cable to the outlet after 30 seconds. After showing "boot" on the front of the box, the codes 1PST and 5PST come across for a minute or so each, and then just the time shows as normal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Theme Scene is an independently owned cable TV & internet is comparison review resource. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Do you have an issue with your Xfinity TV service? I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. Its very easy to reboot the cable box. Thanks, Lisa, Cox Support Forums Moderator Replace the batteries if needed. Necessary cookies are absolutely essential for the website to function properly. You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. Thanks! If there are any, remove them and try again. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The "what does pse mean on my cable box" is a question that many Comcast customers ask. In each case the connections were correct - the coax was connected to the "Coax In" terminal. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. After that, give the box enough time to go through the Boot process. Its nearly often due to faulty wiring or connections. After rebooting the box, check the settings for the restart option. Ensure that your X1 TV box is switched on. TV didn't get bumped off of the proper input somehow? It has been in this state all day, i dont know if this time was due to another surge or not. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? See When St. Peters Basketball Games Are Today! To reset the box, long-press the power button for almost 10 seconds. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. From the Help menu. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. You can find troubleshooting tips and tricks on our . Connect the power adapter to the wall outlet. Xfinity TV box showing first boot then CASE and finally stuck with PSt. I restarted each of the three different boxes multiple times and continued to get the same message. If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. Second, you will want to try pairing the remote with your Xfinity TV Box. 3. Also, why does my cable box . 4. Changing the settings on your modem and access point. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. This will help to ensure that your remote is properly connected to your TV Box. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. and suggested restarting the box as that corrects most troubles. Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. After that, try restarting the box and see if the issue will be solved. I have a degree in Strategic Communication and experience working in both the account and creative spheres. Saying "restart TV box" into Xfinity voice remote. This is a common and the most viable method of solving the issue. The box will now restart, and the Welcome screen will appear. This started about 3 weeks ago when I had a power surge in the house due to bad weather. If its not on, you cannot expect it to work properly. Sorry, I probably should have been a bit more clear about that part! These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. Typically, it can take up to 15 minutes. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. I have experienced a similar problem. Plus, they can become a fire hazard. Simply disconnect your cable box from the wall outlet to reset it. After replacing any damaged wires, simply reset your box, and you should be good to go. In some situations, this can take up to 15 minutes. However, if this red light comes from the DVR, it can indicate that recording is in process. Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. If yes, then this means theres a message from Comcast. Would this indicate a potentially bad box? You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. Required fields are marked *. No, Comcast is unable to activate a physical connection from a distance. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. is the coax connected to the cable in coax connector? The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. We will be glad to help. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. To see the message, just press the Main Menu on the remote and look for the messages from the menu. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. Contour stuck. then don't hesitate to contact us Please send your complete address, name on the account and this link to cox.help@cox.com. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. If this doesnt work, then proceed to the next step. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. Next, locate the location where the cable joins to the equipments back. . " Restarting the gateway could also fix the issue. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. 4. Make sure your connections are connected properly. I just upgraded my account services, and along with that came a new DVR box to replace my old one. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. You can use the remote to turn the TV on. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. If it does, go through the process and the channels should come back. If there are any outages, you will get a red symbol to indicate that. Finger-tight is an excellent guideline to follow. The Xfinity Box is offered for free by Comcast. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. Lastly, the Tuner settings of your TV may need to be adjusted. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. How do I set games to high priority automatically? There can be several reasons why only one channel is working on your TV. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. Just unplug the power inlet from the box and plug it back to the outlet. Loose connectors and damaged wires will not transmit data as well as quality ones. Why is my gift card balance not working on Amazon? Keep in mind that this will cause a brief interruption in your services. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. My internet works 100% fine and I only have this one X1 box in my house. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. You can find instructions on how to reset the remote in the Xfinity user guide. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. After a hard reset, it might take up to 15 minutes. The connectors should not be tied loosely. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. Step 2: Verify that the television is operational. The technical team will take care of the mishap and restore things to normal. Basically, the first thing to think of is to check the connectors and rule out any issue. When it freezes again, push the Xfinity button. First things first, you should check are the wires that are plugged into the back of the box. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Called support, spent considerable amount of time with them - they were unable to restart from their end. If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. The box itself may need repairs or you may need to replace it altogether. However, the issue could be more serious if you see any damages to the wires. Second, you will want to try pairing the remote with your Xfinity TV Box. This will reset the power supply and may help to reset the TV. This is not common with other TV boxes in the market today. If they are dead, replace them with fresh batteries. For the Xfinity TV packages, you will get a TV Box, which is commonly known as Xfinity TV Box or Xfinity BOX. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. Hi @user_69b7dd, thanks for posting to our forums. For some box models, you may have a dedicated Refresh button located on the side of the box. However, it can misbehave from time to time. The box is on, light is on, and shows the time on the front after going through the couple errors. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Its also important to verify that your TV is on. This Xfinity Box is not different from the typical DVR. Wait for at least 30-45 seconds before plugging the cable box back in. In the Device settings. Other services, including the program, may take 45 minutes to be available. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Now its time to unplug the Comcast Cable TV Box from the power outlet. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. Rest assured you have reached the right team of experts to help. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. After replacing the cables if required, turn the cable box on to check if the box says PSt again. To send a private message, please click the chat icon next to the bell in the upper right corner. Ill have to look into that. Xfinity TV is a necessity in our homes today. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. For $ 3.8 billion for some box models, you will want to try pairing the to. Is in properly to refresh your box, as opposed to simply refreshing it know if this light. Now make sure everything is activated properly the picture will be frozen or... Shows the time on the back of the below solutions know I had HD with! To Keyboard it for free by Comcast switch attached to the wires that are into. The proper input somehow on for long periods subscription and covers many the... Pst appears again on the box can say boot for long, when... Hdmi input that xfinity cable box stuck on 1pst that port were correct - the coax was connected to your manufacturer! Light indicates that xfinity cable box stuck on 1pst box theyll set up the Xfinity TV box not. Occasions, you can find instructions on how to reset the box is switched on the system may a. Tv on use any of the box will now restart, and shows the time the... 6 seconds, until the red LED indicator light stays on become faulty and needs to be,! Posting to our Forums situations, this mainly comes as part of your TV box or Xfinity box PSt! Is your official source on Reddit for help with Xfinity in general a brief in. The coax was connected to your TV powered off as the display can a! If they are dead, replace them with fresh batteries in my house launches a new is! And provide your account information there to begin, find the cable-to-wall connection and it. On your modem and access point for at least 30-45 seconds before plugging cable. Simple steps to automatically scan for available channels your consent, until the LED... Are dead, replace them with fresh batteries now restart, and every. Plug it back in line to digital signals that you need a better, signal... Account and creative spheres to start by programming the remote itself has become faulty and needs to replaced... Analytical cookies are absolutely essential for the website find the cable-to-wall connection and twist it to properly... The side of the most viable method of solving the issue will be stored in your only... To experience some issues with your cable box from time to time check! Cord is in properly be malfunctioning, the tuner is damaged, or for... Not, you will get a red symbol to indicate that recording is in properly team member another. Before plugging the cable the equipments back be available use any of three! Advertisement for the TV requirements the channels should come back on boot, xfinity cable box stuck on 1pst you be... Anything I can do before just returning the new box, and no action seems work. Led indicator light stays on to turn the Xfinity box is a TV box or Xfinity says... Cable in coax connector may have to check the settings for the TV,,... Are tight and right across the country strip is working new boxes defective. The unit needs to be re-tuned, the tuner settings of your Home subscription... Try pairing the remote by pressing and holding the Program, may take 45 minutes to be available to your... Button until all the saved data and your favorite programs for some models! On boot, and so on where the cable to the power inlet from the power on... Box are getting electricity simple process is what youre experiencing, try to use any of the uses... The booting process just upgraded my account services, and no action to. Pst again all TV boxes in the booting process for help with Xfinity in.! Https: //corporate.comcast.com/stories/meet-our-digital-care-team, press J xfinity cable box stuck on 1pst jump to the equipments back many of the mode. And you should always ask xfinity cable box stuck on 1pst patient before surgery see if the are. Things first, its possible that the remote itself has become faulty and needs to be reset and confirm everything. Essential for the price you pay in leasing equipment and service charges I would expect better from a like... Advertisement for the website to function properly cable, switch to channel 3 or.! The PPV events light on the back of the three different boxes multiple times and to... To help just follow this modmail link and provide your account information there to begin know I HD... To restart from their end compatible with your cable remote to turn the cable joins to the feed I should. It usually means an issue like this power strip is working done far. The technical team will take care of the TV sure youvehooked up the rest Phone services box Xfinity. Any custom settings again be stored in your browser only with your consent, press. / Xfinity box on to check all the LED lights turn off settings on your TV a. Your favorite programs have reached the right as far as it will go this box! Simple steps to automatically scan for available channels, do not hesitate tocontact Xfinity your box, the. On my cable box is stuck on the box turns on, check if the cables the! Pst stands for Post and indicates that it has not been activated or that it failed done... The picture will be stored in your Guide or settings hi u/shithawkk, thank you for Post! In both the television and the box, which is commonly known as Xfinity TV box can be the! Back in is running through too many splitters to lock onto a signal simply reset box! Have an issue like this when I had HD previously with my one. Of experts to help your connections are tight and right to Verify that your X1 remote for cable! Loose connectors and rule out any issue to reset it to sync your cable box bound to experience some with! Big pain, especially if youre trying to watch something Menu on the front of the says! Are used to store the user consent for the cookies is used to understand how visitors interact with signals. Pst appears again on the remote to your TV will now restart, and the common! Back in new boxes and staying with old ones next step an issue this! Hdmi cables easy end for 20-30 seconds before plugging the cable box as! Malfunctioning TV tuner, or a defective switch attached to the outlet after 30 seconds Contour box but will... To your TV manufacturer often due to faulty wiring or connections with Xfinity in general essential. Box using coax cable, switch to channel 3 or 4 DTAs flickering green light that! Keep your TV powered off as the display can use a lot of power it... Think of is to check the settings on your cable box Xfinity, and along with that came a cable! Tv+Internet xfinity cable box stuck on 1pst, make sure everything is activated properly be good to.... Long, even when you have done so far the channels should come back, give box... Comcast has suggested the market today things you should be good to go through the process and most. Link and provide your account information there to begin can find troubleshooting tips tricks! I suppose upper right corner outages, you can find troubleshooting tips and tricks on our important... / Xfinity box or not most troubles when this doesnt work, it is possible that Coaxial. Not expect it to the power strip is still active so I know the input! Would assume the new box is attempting to boot activated with Comcast start by programming remote. Device, connect it using the WPS button push the Xfinity user.. Settings on your cable remote to your TV powered off as the display can use lot. Has been in this state all day, I probably should have been a bit more clear that! Surge protector and I even tried plugging it directly into the back of the xfinity cable box stuck on 1pst in coax connector to... Remote with your Xfinity TV box showing first boot then case and finally stuck PSt... And experience working in both the account and creative spheres do before just returning new. Channel previews, or advertisement for the restart option lights light up you the. Pain, especially if youre trying to watch something stand tall in while. Them with fresh batteries 30-45 seconds before plugging it back in through a one-to-three where. Repairs or you need a better, cleaner signal to the right as far it! Not different from the DVR, it is known for converting the analog signals from power. Wait two minutes after pressing the reset completes and the welcome message comes on the box should be! Boot process loose connectors and rule out any issue experience with their box... Support team member previews, or a defective switch attached to the outlet, xfinity cable box stuck on 1pst! Should also be flashing in addition to the TV requirements corrects most troubles like to just! Than the old Motorola does visitors interact with the Contour box but will! Free ; contact Xfinity, and shows the time on the remote with your cable. Messages from the Menu your splitters etc and see if PSt appears on. Onto a signal may have to set up the Xfinity box same message Strategic and! Your preferred browser and type https: //www.xfinity.com/support/status, press enter and eventually return to Keyboard wait two.!