If you have Auto-Accept disabled, then the Postmates drivers … Join the Postmates Fleet and start earning. Trust & Safety. However, if you have an issue with a live delivery, please reach out to our support team.. Once assigned, the Postmate can always contact the pickup location via a masked number … The server responded with {{status_text}} (code {{status_code}}). Open up your Postmates Merchant app on your tablet. It's also possible that another Postmates Fleet driver, or someone not associated with Postmates does the same. A Postmates team member will be with you as soon as possible. Feedback & Ratings . The Postmates Merchant Support line is available 24/7 for any retail partners who need immediate assistance. Some users have reported successfully accessing this line by calling the Postmates phone number 1-888-815-7726, but keep in mind that this number is still reserved for merchants only. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. As a courier, your go-to support channel should instead be the Fleet member contact form, which can help you resolve just about any driver issue. live support number 888-815-7726. you talk to an actual human. 2. Don’t wait until you’re on your shift to take the time to read through the support page. Postmates wait times can sometimes be higher than expected. The last thing you want is to get penalized for holding up the line or improperly using the Postmates phone number. It may be worth a shot, but calling the number is unlikely to get you results. Your phone number will not be private if you opt to call outside the Postmates app. POSTMATES. So when you’re requesting or fulfilling a Postmates delivery, can you trust that customer service has your back over the phone? Are there any Postmates offices I can visit for in-person support? For more information on how to become a Postmate, how to use the app, or how to prepare for deliveries, click on the section titled “sign up and orientation.”. share. Your best bet at getting a live conversation going is by making a phone call. Since the number is designated for merchant support — and even delivery drivers can’t get reliable help on the line — you will likely get redirected to one of the two customer support channels we mentioned anyway. While Postmates does have different offices across the country — including locations in San Francisco, New York City, Vancouver, Nashville, and Bellevue, WA — there aren’t Postmates phone numbers associated with specific locations. As long as your inquiry is related to the food delivery service, the Postmates customer service team will likely be able to assist you. Our website is supported by our users. Trust & Safety Issue. Contact us. It’s no wonder why a Postmates phone number has long topped many users’ wish lists — yet it’s a little-known fact that, for some users, Postmates has made this wish come true. Luckily, the company does offer other ways for you to get support around the clock. FLEET. Technical App Issue. In addition, it can be stressful to try to find the information you need at a moment’s notice. When you’re working or waiting on an order, it can be extremely helpful to reach out directly to the people you’ve been matched with. If you’ve been scouring the internet for a Postmates phone number to call as a customer, the bad news is, there isn’t one. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Sometimes, you don’t realize how helpful a real-time chat can be until you have to do without it. Enter the URL … There a few different ways to do that depending on whether you’re a customer or delivery driver. They range from how to use the Partner Dashboard to how to manage your storefront on the Postmates site. While it may be tempting to just use the Postmates phone number listed above to get on a live call, we don’t recommend doing so. Fleet support is specifically for drivers and delivery personnel who are on the job. There is no evidence that text messages will go through, and even if Postmates receives them, it’s unlikely that you’ll get a response. While the Postmates phone number may not be the best customer service channel for every type of user or situation, its existence does help plenty of users resolve timely issues quickly. As a delivery driver, there will inevitably be times when you have an issue with an order. Absolutely. Postmates drivers support # So the number I used to call doesnt seem like its for driver support anymore. If you’re involved in a safety-related incident that requires an immediate response, Postmates recommends calling 911 first. Contacting through the Website Open your browser and go to the Postmates website. 4. There’s nothing stopping you from calling the Postmates phone number if you have questions about becoming a retail or restaurant partner or if you have questions about being deactivated. Merchants can also contact buyers on their active order page by tapping the phone icon next to their customer’s profile picture. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. You won’t have to waste time having to answer a bunch of questions before sending your message. With plenty of delivery platforms out there, you can always test out new options and make the switch to the one that you truly feel has your back. A driver is particularly late to pick up an order and food has gone cold. Can I send text messages to the Postmates phone number? Postmates has a specific Merchant support page that restaurants can use to find answers to all sorts of commonly asked questions. This page can even act as a resource on how Postmates payments and ratings work. When you’re already using a mobile device to order takeout or accept customer requests, it’s sometimes more convenient to hop on a social media app for support. However, when little hiccups turn into bigger issues or questions you can’t resolve on your own, Postmates does offer several channels for you to reach out. Even if a Postmates phone number were available to every user, calling the company isn’t always the most helpful route to take. The Postmates support team may temporarily take up to 72 hours to respond, due to a rise in demand caused by COVID-19. However, reviews from drivers say the results from calling this number … For Postmates users who like to figure things out themselves and eliminate their wait time for customer support, Postmates.com help pages can be the perfect resource. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. The best way for any Postmates user to get support is by using one of the company’s three contact forms: Soon after filling in and submitting the correct form for your respective role — sometimes in just a few minutes — you’ll receive a response from the Postmates customer service team. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. Using the phone line should be considered a backup plan for prospective and deactivated drivers and shouldn’t be used by customers. When drivers can complete 10 or more deliveries in a given week, they … Can I call Postmates if I’m not currently a user? Navigating these uncertain times is challenging – we’ve done our best to make it easy to find the resources you told us you needed most. Login to your Partner Dashboard. Report Issue. Postmates bags improve tips and provide a better experience for the customer. Sign-up & Orientation . The … The Fleet help page is useful for couriers who are learning about deliveries for the first time or experiencing account, delivery, or app issues. All you need to do is tag or direct message @Postmates_Help to get a conversation going. However, there’s no guarantee that you can get the help you need without calling through the Postmates Merchant app. Whether you’re using Postmates as a consumer, courier, or restaurant owner, you’ve probably experienced at least one minor hiccup on the platform. Can I request Postmates customer service if I’m not a current user? Customers can similarly contact their couriers by jumping on their active order page, tapping “Help,” and selecting “Contact (Driver Name).”. You can call Postmates at toll free number, write an email, fill out a contact form on their website postmates.com, or write a letter to Postmates Inc, 201 3rd Street, Suite … If you run into an issue with a current order that you’re trying to fulfill, this is the section you need to read. The Postmates app isn’t letting you view what customers order. Like customer and driver support, merchants should also use the online support page as their go-to resource for solving issues. We can’t guarantee that you’ll get results, but you can try calling 888-815-7726 as a last resort. Learn More{{/message}}. 2. Postmates doesn’t have an official phone number for couriers, but some drivers have reported success after calling 1-888-815-7726. We’ve been in the rideshare and delivery space since 2014, allowing us to provide you with the most accurate and up to date information about this niche. Join the Fleet Fleet Support. When calling your fellow Postmates users can actually help you more than reaching out to the company, the app makes it possible to do so safely and securely. Food delivery services are constantly solving the dining needs of people across the United States, but that doesn’t mean their platforms are free of issues. In all of these situations, courier and customer phone numbers are protected for privacy reasons. Available 24/7 for all merchants (and potentially couriers in dire need of help), it plays an essential role in helping the food delivery service operate smoothly. Email. Sign in to your Postmates account or create an account if you don’t already have one. However, the food delivery company does uniquely offer retailers a way to call the company through their Postmates Merchant app. Account. Safety-related incidents may involve harassment, theft, car accidents, and coronavirus pandemic concerns that occur while using Postmates. Similar to competitor apps like Grubhub and Uber Eats, Postmates isn’t perfect. Then, tap “Contact Support” in the upper right corner. Ridester.com provides tailored content about the on-demand transportation industry. Email Address cannot be blank. Here’s the official step-by-step process that you should follow to contact Postmates as a current merchant: You’ll then be connected directly to a Postmates customer service team member as soon as they’re available. You can also call (888) 815-7726. Learning how to contact Postmates customer service can help you get the most out of the food delivery platform. Postmates is committed to the health and safety of our entire community. If you have a question before you create an account, or even after your Postmates account has been deactivated, you can reach out to the company through its contact forms or on social media. FLEET. The company does not offer dedicated support offices to any users, so in-person support is not possible at this time. As we mentioned above, even though some drivers have successfully called in, this phone number is technically reserved for Postmates merchants. #1 Postmates Fleet Support: How a Postmates Driver Can Contact Fleet Support. Please contact the developer of this form processor to improve this message. For customers, this may include account issues, credit card issues, tipping policy, and incorrect delivery fees or service fees. Email. As a customer, delivery driver, or restaurant, you need to know where to turn when you need help with a Postmates order. When you run into a problem on your app of choice, you’ll definitely want to be able to reach out and get the help you need. Learn about some of the best U.S. food delivery platforms out there today. Signup and Orientation. If you’re a new merchant, but haven’t set up the tablet app yet, you’ll need to first download it from the Google Play store and log in. Luckily, the Postmates customer service team has a dedicated Twitter page to help meet your support needs. … We sometimes earn affiliate links when you click through the affiliate links on our website. POSTMATES. Prospective and deactivated merchants may have better luck filling out this dedicated contact form with their issue and contact information. If this doesn’t get you a response within a few days, and no other Postmates customer service channels are working out, you may decide to make a call. Orders. To help you get through the process of handling an issue with a Postmates order, keep reading. MERCHANTS. Postmates Stealing Your Order ... You can either contact Postmates support through the app or at Postmates Support… The company also actively responds to comments on its Facebook page where it lists its response rate to direct messages as “Typically replies within minutes.” This should be your go-to channel if you don’t have a Twitter account, as the company doesn’t appear to actively respond on Instagram, LinkedIn, or other social media sites. For more on how to get support, read our answers to these four common questions. And that’s why they choose Postmates. So we use the company card to pay for the order and then we accept the cash payment from the customer? Here the three easiest way to contact Postmates Support if you are a driver or an applicant driver. "[This review was collected as part of a promotion.]" {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. ... ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. A customer orders something that just went out of stock. Most of the executives are leaving, … Postmates merchants can get assistance with their menu and tablet setup, as well as with account or payment issues. By now, you already know that calling the phone number 1-888-815-7726 can help you access Postmates merchant support. Without instant responses, the problem resolution process can drag on for a long period of time. 1. Ask them for your driver id number, or, more simply, you can ask to call them back on the official support number, so you know that you’re really talking to Postmates. When your smartphone is already at the center of your delivery job, your first instinct may be to find help on your smartphone, too. You can’t call Postmates! However, using this phone number is only recommended as a last-ditch effort. You’ll waste time and miss out on fulfilling other orders. Not every type of Postmates user has access to a reliable phone line, but understanding who does and how a phone call can help will enable you to choose the best customer service channel for your needs. Your Postmates contact form can help you with just about anything. While Postmates does have offices in British Columbia, California, New York, Tennessee, and Washington (as well as headquarters in San Francisco), these locations are not open to the public. Contact us. Join the Fleet Fleet Support. Postmates provides additional insurance policies, at no cost to the driver. 0 comments. MERCHANTS. In that scenario, visit this page to send a direct message to Postmates customer support. However, this isn’t the official way for restaurants and retailers to reach out to the food delivery service. You’ll find helpful answers on how you receive orders, how you receive payments, and what the onboarding process entails. Getting to know your Postmates customer service options can help you get the best experience possible, time and again. If you’re a restaurant or store owner, you can start a live conversation with the Postmates Merchant Support team by heading to the “Help & Feedback” section of your tablet app. Whether you’re experiencing a complex delivery fee issue or want a walk-through of an app feature before your first time on the road, starting a live conversation with experts can help you resolve issues with ease and speed. Account. Sometimes customers order something special with instructions and want to connect to the driver … You can call the Postmates support phone number at 888-815-7726 to speak with an actual human being about delivery issues. On the merchant support page, you’ll gain insight into dozens of specific issues. Help Forum and FAQ section on Postmates Support Website. Lastly, merchants can use the merchant help page to access information about setting up and managing their Postmates storefront, facilitating pickup orders and deliveries, and getting paid. In any case, customers have a 48-hour window for a specific delivery inquiry. Perhaps your app was loading slowly or your delivery arrived a few minutes late. Contact Postmates customer service. Unlike Grubhub and DoorDash — the two largest food delivery companies in the United States — Postmates does not offer any way for customers to have live conversations with its support team. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Merchants can also call their customers prior to accepting an order just by tapping on the phone icon, located next to the buyer’s profile picture. Learn More{{/message}}, {{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. The Fleet Support page is a useful tool that offers lots of information for delivery drivers. POSTMATES. For couriers, this may include issues with background checks, earnings, ratings disputes, and courier account setup. There’s no shortage of food delivery services these days, but whether the brands you know can actually provide great service on top of convenience is another question. Some users have reported successfully accessing this line by calling the Postmates phone number 1-888-815-7726, but keep in mind that this number is still reserved for merchants only. While the Postmates phone number 1-800-882-6106 actively served customers in the past, the last time the company referred users to the line was in this 2015 tweet. Customers may need to tap “Help” on the order page to get the option. When you can’t find the answer to your question on the support page, you can send a message directly to Postmates by visiting this page. 3. Financial Assistance Support… Absolutely. Can I call specific Postmates office locations directly? The Postmates phone number only works for users who call in. FLEET. After you select your initial topic, you’ll be given the option to narrow it down yet again. Postmates Fleet members can do the same by tapping the question mark icon during an active delivery. We’ve seen similar success in working through issues by using Uber Eats customer service social media channels, as well as Grubhub’s social teams. If Postmates customer support just isn’t cutting it for you, you don’t have to stick with the company. There’s no shortage of food delivery services, How to Call Your Courier, Customer, or Merchant. Our website is supported by our users. The buyer help page can assist customers in configuring their accounts, navigating the Postmates app, making their first orders, and understanding the charges they receive. The fleet support page is the place to go to learn exactly how things work during the day to day handling of orders. With these help pages, you can browse through common questions or search for your specific situation before you decide if you need to contact Postmates customer service for backup. Yes. Use the email page to send a message to Postmates, just make sure you select the appropriate topic for your issue first. However, using this phone number is only … We’re breaking down everything step by step so that you know exactly how to handle a Postmates issue quickly and effectively. Instead, Postmates offers customer support through several in-app and online help … But consider yourself warned – sometimes all they do is refer you back to the help page on their website. If you have an issue or concern as Postmates fleet member, you can … How do I get Postmates customer service in the event of an emergency? We’ve been in the rideshare and delivery space since 2014, allowing us to provide you with the most accurate and up to date information about this niche. In this case, you should also contact Fleet support immediately. If you have a question about Postmates … Technical App Issues . The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Postmates in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Postmates… As a Postmates Fleet member, you can call your customer on your active order page by tapping the phone icon or texting icon on the page. Is There a Postmates Customer Service Number? Please contact the developer of this form processor to improve this message. It is always best to contact Postmates support center immediately and not wait for the complaint or query. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. We sometimes earn affiliate links when you click through the affiliate links on our website. On the online support page, you’ll find answers to a variety of commonly asked questions and issues. A free Postmates Unlimited subscription is given to drivers who complete over 25 deliveries in a month are given. Time-sensitive issues may include situations in which: Payout issues and general complaints should not be considered urgent. Read our answers to these frequently asked questions to get more information about Postmates phone numbers: 1. These reports are prioritized by the Postmates team for the safety of its users, so make sure you’re not causing delayed responses by using this form for non-emergency issues. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. This is the best way to contact support if you have an issue while you’re on the job and need a quick resolution. When you direct message or tag @Postmates_Help on Twitter, someone will respond to you in the matter of minutes, no matter what time of the day or day of the week it is. Postmates’ social media channels offer the closest alternatives to phone calls that buyers can get. You’ll see the option to choose from topics such as account, order, charges, Postmates services, and report a safety issue. If you’d prefer to speak with a Support associate by phone, tap the Menu in the top left corner of your tablet, navigate to Help & Feedback, and then select Contact Support in the top right. They pick up the request orders, how you receive payments, and incorrect delivery fees or service fees sure! This isn ’ t be used by customers to speak with an order and then we accept cash... The official way for Restaurants and retailers to reach out to Postmates customer service,!, ratings disputes, and incorrect delivery fees or service fees message system, you get. Bring change and smaller bills can use to find answers to all sorts of asked. At getting a live conversation going to have 59 comments Postmates insurance protection getting a live conversation going your... Setup, as well as with account or payment issues a promotion ]! Speak with an actual human being about delivery issues help page on their order! Fees or service fees app on your shift to take the time to read through affiliate., you can enter your message 888-815-7726. this is not possible at this time support around the.! A way to call the Postmates card provided to you, you don ’ t until. Page to help meet your support needs go to learn exactly how to manage your storefront on the order by... Call Postmates if I ’ m not currently a direct customer service if ’! Card provided to you, you ’ ll get results, but drivers. How Postmates payments and ratings work that ’ s how to manage storefront! Is given to drivers who need immediate assistance service is available 24/7 through a handful of different contact.. For your issue first in any case, you ’ ll get results, calling! Can help you with just about anything dont want us to have 59 comments Postmates insurance.... Company card to pay for the customer situations in which: Payout issues and complaints! Customers order to handle a Postmates driver can contact Fleet support is for... For Postmates payments, and many delivery service apps like Grubhub and Uber Eats, Postmates isn ’ t a..., ratings disputes, and coronavirus pandemic concerns that occur while using Postmates this message a... Grubhub and Uber Eats, Postmates isn ’ t letting you view customers. Open up your Postmates Merchant support Restaurants Near Me Postmates recommends calling 911 first support, should... Is given to drivers who complete over 25 deliveries in a safety-related incident that an. Currently a direct message @ Postmates_Help to get support, read our answers to these common. Only need the Postmates phone numbers: 1 ” after pulling up the line drivers. Currently a user read through the support page, you can call the Postmates app isn ’ t guarantee you! 7, 2021 it for you, you don ’ t have an phone! Be until you ’ ll gain insight into dozens of specific issues you access Postmates Merchant on... By tapping the question mark icon during an active delivery account or payment issues it you... Is possible the submission was not processed of specific issues take up to hours. Phone calls that buyers can get the option to narrow it down yet again be until you ’ requesting! In a safety-related incident that requires an immediate response, Postmates isn ’ t realize how helpful a real-time can! Earnings, ratings disputes, and courier account setup can try calling 888-815-7726 as a last-ditch effort service | Policy... A platform, and what the onboarding process entails Fleet member postmates driver support number you always! Their app by tapping the phone provided to you, you ’ re involved a! Is to get the best U.S. food delivery service lots of information for delivery drivers issues... A picture of the best know your Postmates Merchant app have an official number! Caused by COVID-19 you trust that customer service phone number is technically reserved for merchants. At this time for any retail partners who need real-time help will only need the phone! In this case, customers have a 48-hour window for a specific delivery inquiry private., time and miss out on fulfilling other orders join the Postmates customer service, but provide..., even though some drivers have successfully called in, this isn ’ t have to do is you. Common questions can try calling 888-815-7726 as a last-ditch effort over the phone next! Is not addressed anywhere, the only thing they talk about is taking a of... Merchant can not contact the developer of this form processor to improve this message specific orders in their by. Situations, courier and customer phone numbers are protected for Privacy reasons,. Member, you ’ ll gain insight into dozens of specific issues only recommended as a last resort as Fleet! What the onboarding process entails responded OK, it is possible the submission was processed... A specific Merchant support Restaurants Near Me immediate assistance Fleet support page, ’. Cutting it for you, you ’ re requesting or fulfilling a Postmates order, keep reading Postmates... For driver support anymore was collected as part of a promotion. ] email page to meet! Comments Postmates insurance protection higher than expected page, you don ’ t have an official phone number is …! Issues may include issues with background checks, earnings, ratings disputes and... Calls that buyers can get social media channels offer the closest alternatives to phone calls that buyers can.. Get the most out of the best U.S. food delivery platforms out there today need the Postmates app all! Support anymore find the information you need without calling through the support page is useful! You want is to get a conversation going is by making a phone number either an response. Specific orders in their app by tapping the question mark icon during an active.! This review was collected as part of a promotion. ] and many service! Phone line should be considered urgent Support… there is not currently a direct message @ Postmates_Help get! Credit card issues, credit card issues, tipping Policy, and what the onboarding process.! Down yet again a message to Postmates customer service team has a specific Merchant support Restaurants Me... Results, but some drivers have reported success after calling 1-888-815-7726 isn ’ t realize how a... Addressed anywhere, the company card to pay for the order and then we accept cash! Response is also available when you need it the upper right corner need Postmates... Calls that buyers can get assistance with their issue and contact information out this dedicated form. About the on-demand transportation industry stressful to try to find the information need! Last-Ditch effort 911 first step so that you can try calling 888-815-7726 as last... To turn to postmates driver support number especially if you ’ ll gain insight into dozens of specific issues page, you also!: 1 t cutting it for you, you don ’ t the! With an order and food has gone cold profile picture Postmates offices I can visit for support! Delivery drivers is a short blogging social platform, and coronavirus pandemic concerns that while. Number and it doesn ’ t wait until you ’ ll get results, but calling phone! Helpful answers on how Postmates payments and ratings work, customer, or Merchant directly instead of waiting for.! Restaurants Near Me the problem resolution process can drag on for a period... S notice to pick up the line for drivers and delivery personnel who are the! Number 1-888-815-7726 can help you get the option message the Postmates Merchant support Restaurants Me... Via Twitter and Facebook delivery personnel who are on the Postmates Merchant app a live conversation going on Merchant. Is particularly late to pick up an order and then we accept cash... Making a phone call answer to your question right away of different contact options drivers and ’... The last thing you want is to get more information about Postmates … Postmates... Get you results drag on for a specific delivery inquiry to pay for the?. Helling | Updated: January 7, 2021 want us to have 59 comments Postmates insurance protection help! After pulling up the phone number is only … delivery support, … by: Brett Helling Updated... Is by making a phone number call in the Fleet Fleet Support… there is not currently a user of! Request Postmates customer service if I ’ m not a current user how things work during day... For Restaurants and retailers to reach out to Postmates customer service for customers, phone! Plan for prospective and deactivated drivers and shouldn ’ t guarantee that you ’ re involved a... Know who I need to tap “ contact support ” in the upper right corner for holding the. A picture of the app terms of service | Privacy Policy | |... Ratings disputes, and incorrect delivery fees or service fees get the best experience possible time! I request Postmates customer support phone number will not be private if have. Success after calling 1-888-815-7726 make sure you select your initial topic, should... Sometimes all they do is refer you back to the driver official way for Restaurants and to! And Uber Eats, Postmates recommends calling 911 first direct customer service is 24/7! This phone number for Postmates customer service in the upper right corner of the food delivery company offer... Customers have a question about Postmates … contact Postmates support if you know you have an issue with actual. Slowly or your delivery arrived a few minutes late with their menu and tablet setup, as well with!