View HQ Business Complaints About 8 years ago the seals started failing and... We have a new home with Alside windows installed by the builder. This organization is not BBB accredited. They produce a sub-standard product. Only 3 months later the 3 casements they installed did the exact same thing all of our other casements did. Alside Window Reviews and Complaints @ Pissed Consumer Page 5. As a national company, Alside manufactures windows in different areas of the country. Karen - Homeowner - from 2016 [Site Editor's Answer] I would expect the window to last at least 20 years. If the windows do not conform to this Warranty and any such manufacturing defect occurs within the time period specified, according to the provisions of this Warranty, then Alside agrees, at its option, to … The warranty for the casement was 20 years...except it is only good for the original home owner who sold the home after 6 years. I got warranty claim form, which requires information from a sticker that is suppose to be on the windows in the upper right corner of the window. Building Materials in Cedar Rapids, IA. We are second home owner in a home that is 11 years old. Moisture/ condensation acceptable. Once they have your money-they could give a crap about being honest and standing behind their product-which translation--no repeat business-and I will make sure they will get no new business from anyone I know and I will post on social media(which will reach people I don't even know) not to ever deal with this company-they lie and don't stand behind their guarantees--at all. FULL TIME not someone who framed the wall and thinks he can install a window. Use it to inform yourself about condensation. During winter when the house is all closed up and when homeowners have added new siding, roofing and windows with all the added insulation, houses are more sealed up than ever. We proudly own and operate six window plants in North America that expertly produce windows of superior beauty, quality and durability. We have frost and ice on the inside of our window frames almost all winter long. The warranty claim should have been handled directly by the contractor who installed the windows. check how many complaints they have. I have had Alside windows for 4 years now. Well, no such luck. Every Preservation Window is backed by a lifetime limited warranty to provide you with years of worry-free comfort. Posted: (8 days ago) Alside Window Overview. The windows mentioned in these complaints is NOT the window used by RoyalExteriors in Oregon. Its not the humidity its the windows. They NEVER agreed to fix it even though APEX definitely said the windows had flaws/issues. The grids inside the window are un-even and everyone of them leak around the seals. talked and sent the Warranty department the bill paperwork the wanted a cancled check that showed i was not lying. I guess if you put them in and move out of your office in a few years you won't have to worry abou the warranty... although that's not really true either since our windows had issues within a month or two and guess what the warranty didn't cover their shoddy product or the problem caused by installation! If I have any problems with their windows which is rare, I find their service to be the best of any of the companys I have used.On an average year I replace about 300 windows and everyone I work for loves their Alside windows. It sounds like a class action lawsuit could be brought against Alside, which I am looking into today. Alside Windows offers a limited lifetime warranty on its window products and up to one-year labor cost coverage. I had another window go at 11 years and the contract is deceptive but does state that from 11-15 years the hermetic seal is prorated at 50% of material cost. Obviously unusually large windows would cost a little more and small windows a little less and anything with an arched top or special shape would cost considerably more – but that’s a good rule of thumb. They leak so much cold air that we can't even sit by them because of the amount of cold air that infiltrates thru the window frame. In August of 2005 I purchased 11 windows manufactured by Alside out of the eleven 3 had hermetic seal failures. To say that the Mezzo window … remember 64 years of experience, I know this will upset alot of carpenters and guys who think they are installers, but the fact is I am tired of seeing negative comments about alside windows, when in the last 20 years we have not had a single complaint. They sent me an e-mail with a form to send a check, cash or use a credit card. The complaint says Alside rejected his warranty claim because it believed the melting was caused by an unusual heat source, according to a report from Plastics News. To … @TinaD purchased Alside windows as well. The bad window reviews I've seen about Alside have been from installers in the Northern part of the country. Again don't buy Alside Windows. I have never experienced such woe as these hoes! Window World operates a total sham of a home improvement company. Alside windows come with a lifetime warranty and free in-home service by Alside … They are easier to install because they require no additional wall construction, in comparison to stock windows found at your local retailer. Alside Window Products Northwest offers manufacturing services of windows and doors. The E-Series Aluminum-Clad windows have the most options (50+), while the 200-Series Vinyl-Clad windows have the least (2).To see full-color options, look at this comparison chart. Business Details Location of This Business 3773 State Rd, Cuyahoga Falls, OH 44223-2603 THEY REFUSE TO BELIVE AFTER I SENT VIDEO SHOWING THE LEAK AND THE GAP, AND NUMEROUS PICS, @Adela C However, selecting good windows… @robbed44 61 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Reviews indicate that homeowners are generally more than pleased by the low maintenance of vinyl siding, especially when compared to wood or brick. Alside Excalibur Windows Prices. Think of it this way. They told us we have to much humidity in our house and that is the problem. Andersen: Alside: Andersen window colors depend on the material. It only leaked of course when there was a strong hard rain. They don't give a damn about customers, I don't think they have any clue what manufacturing quality, service is. I had Alside windows installed in my home in 2012. The replacement casement windows were NO better. The site is showing a rating of A+ and a handful of complaints highlighted on its profile. The aluminum wrap is of poor quality. I too sorely wish a class action lawsuit would be established because it is unbelievable how a company can operate against consumers in such a high-handed way without being held accountable. The price was cheap but the window looked kind of flimsy and a tad cheap looking. I am looking to replace 4 windows 70x50--> the old house 1955 in Cleveland OH on busy voice street -- two by 2 windows in corner. @windowking Alpine’s eWarranty Customer Service Center allows you to process and review the status of warranty claims online, using a secure password protected account. A rep from the manufacturer is supposed to come look, we'll see. Humidity was not a problem. Needless to say that didn't work either as would be expected on a welded frame - it did break glass, and seals though. To file a claim online, click the Online … All 6 casements were replaced under warranty. @windowmaster I was shown the alside mezzo window by a local contractor. But the lower grade windows are supposed to be used for new construction, not for permanent replacement. Below is a list of many of the windows Alside … Our Alside windows have had broken seals, the posts keeping them in their tracks have broken off, the tracks themselves have broken and the cheap plastic lock sliders regularly break. Hoping in my old age that this would solve the leaky windows. I had a professional install my alside windows and they are their excalibar windows the best they alside makes and after repeatingly checking to see if these windows are close you can feel a draft. So, I'm going to the media, AG and BBB and please everyone do the same. . The warranty on the Harvey ought to be equivalent to the Alside Fusion -- I actually don't put a ton of stock in warranties -- check the Alside, it may be prorated so after a time you are paying a higher percentage of the cost of the window -- the warranty … It's Alside's warranty company that is the issue. Alside Mezzo Window Warranty. They aren't very helpful to resolve the issue it is always not a manufacture defect or condensation. Report it to the BBB. The Alside Mezzo window is not a bad window, but it's also nowhere near the best. Alside, under this Warranty, shall be performed only by persons designated and compensated by Alside for that purpose and is subject to all other provisions of this Warranty. I have a hard time believing after reading the above posts and my own experience (see above response) that you have not had a seal failure in 20 years. © 2004-2021 ComplaintsBoard.com. 3 users have flagged Alside Windows as a Scam with an aggregate rating of 1.33. Warranty: Renewal by Andersen offers a 20-year warranty on glass, a 10-year warranty on non-glass window components, and 2-year warranty on installation. Alside manufacturing stated "it meets our manufacturing standards" What a joke... Do not purchase Alside casement windows under any circumstances. They leak so much cold air that we can't even sit by them because of the amount of cold air that infiltrates thru the window frame. I did a test. We have the same brand windows in the rest of the house and do not have a problem with frost or ice on any of those. Lifetime Warranty. This form can also be used to send us comments and suggestions. Building Materials in Painesville, OH. I have had all kinds of problems with mine and they even came out and replaced them 3 times. I think it's time to take these systemic issues to the next level. Alside Window Warranty. Just the slider bedroom windows. Of course, you have to remember, Alside has a dealer network that only sells to independent contractors. By sixth year 40 percents of the windows have been replaced. What type of Alside windows do they carry? Best of all, Alside windows … The labor cost I was quoted for the three windows is $432 dollars. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 164 reviews.. Alside Window ranks 23 of 211 in Windows and Doors category. The abbreviated version is Alside uses the weasel tactic of placing the hermetic seal failure under the transferable section of the warranty. Calling & writing Alside got their Expert Technician Joe out and he didn't see a problem. Yes this happens all the time. ComplaintsBoard.com is an independent complaint resolution platform … I had all the windows in my home replaced in 2001 . This is listed under the transferable section where they use weasel tactic of including hermetic seal failure with transfer of ownership. It makes me ill that this company is being recognized and awarded with anything when they make a really crappy product. Thanks for listing the price it will be interesting to see what they try to charge me as the cost is supposed to be only material cost. We ended up filing suit against Alside which is going on 3 years now all without any resolution - Alside does get an A+ for stall tactics. Alside Mezzo Windows are the newest in a wide variety of window offerings by Alside. Customers can expect to find a very wide range of products to choose from, each of which can provide something different for all interests. We replaced 35 windows with Alside windows in 2004, the first winter we noticed our home was colder than other years, we thought it should have been the other way around. Harney’s complaint alleges that the vinyl siding melted while being exposed to “natural conditions” and is thus covered under the warranty. Alside Window was first mentioned on PissedConsumer on Dec 10, 2009 and since then this brand received 168 reviews.. Alside Window ranks 26 of 221 in Windows and Doors category. Alside Windows currently does not have any reviews listed on the Better Business Bureau … A number of homes in our division have the same issue. My contractor installed 13 Alside windows in my new addition. Alside Windows provides a limited lifetime warranty across its window products. @valal By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The seals all failed at the same time four years after my purchase. Use exhaust fans, air out the house daily, open curtains so that air can flow around the windows, make use of a dehumidifier if possible. … Recent recommendations regarding this business are as follows: "Don't buy Alside Windows… You can find contact details for Alside Windows above. In 2014 I have another 12 damaged windows that need to be replaced the funny thing is some of these windows that are bad they have been replaced once, this shows how bad this company is managed. We are getting very frustrated by their lack of cooperation. Firestone makes all types of tires, such as the "Affinity Touring, " the "Precision Sport, " and the "Firehawk GT." As I read through these complaints, I can't help but wonder if many of the problems are indicative of installer incompetence. Alside & Quality Contractors - Very poor Installation of windows, Alside Windows - windows have failed seals, Alside Steel Siding - Rusting. Absolutely. The Alside website doesn't list this model but the salesman said they were better than Alside's Excalibur window model - which is listed on the Alside website. We replaced our old windows with alside ultimate 2000's in 2009, last winter we noticed substantial condensation, this winter the condensation was worse and we experienced ice on the inside of the glass. Please let me know which type of Alside windows I should to order. We have frost and ice on the inside of our window frames almost all winter long. All rights reserved. We have ice even when the humidity level is 25% or less. The original Warranty shall not be extended by any such work performed, but the remaining Warranty time period shall continue in effect and be applicable They told me the seals had failed. I have called for almost a year and keep being told that the they will be coming out to replace the window. And they are a very inferior product-they leak air, they lose their low-e constantly and the customer service is non-existant. One thing that was strange was the fact that the mezzo cannot be … By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I am very unhappy. They even said the window … It scratches easily and hold dirt. Buyer Beware! YOU K=JOKING ..2 MONTHS AND THEY DONT BELIEVE THAT PORCH DOOR LEAKS WATER AND INSECTS ON TOP AND BOTTOM, I SENT VIDEOS SHOWING ..I M SUING THEM IN SMALL THINGS COURT AND FILED BBB..THEY ARE A HOAX. Once again in I don't see how you can call it lifetime warranty. Lifetime Warranty . , you are having the exact same experience i am today and all but one of windows! By aluminum hole and we ’ ll get back to your installer and work it that.... Products are supplied and distributed by licensed professional remodeling contractors and home builders 'm totally dissatisfied them! 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