For $500 to replace the safe, its a quick fix. Thank you for the suggestion of the mallet, but since I am not well equipped in the house I used a hammer and tapped lightly. Dawn said I have a sentry save with a keylock and electronic combination. I don’t think I would buy another one. It is big enough to store your valuables, including money and jewelry. It was not opening as others described above. Treibs said. Hope this helps you. Notprouda Sentry said Thanks. MFB said I had (note, had) an OA3810 SentrySafe. Kudos to SentrySafe for the quick return on my email. Karen Alvstad said We had this problem this week. Finally after researching online, I learned that if you use a rubber hammer and hammer the area where the actuator is more or less located, it will vibrate with the impact, and just like that, I kept pulling the handle until it opened, it took me no more than 30 seconds, I ended up with a dent on the door, but got my documents out of the safe! Tried the rubber mallet etc but didnt work. There are two ways to program a user code. Whether you're dealing with a Sentry dial or electronic keypad safe, Sentry provides customers two ways to recover combinations. I had actual valuables in the safe so now I’m pretty ticked at Sentry. And should I come across an aisle containing safes in any store, be sure that I will tell everyone in that Aisle what a horrible safe company Sentry is. "Red (Error) LED + three beeps indicates one. I then started looking on the web and found by lighthouse. Surprise click and open” I changed the batteries and I still couldn’t turn the handle. The dial was tight. It’s the old fashion kind with the dial. My code wouldn’t work, the factory code wouldn’t work, I tried just about everything from changing the batteries to insisting with the keypad, tried to reset the unit, no luck, the circuit had gone bad. I was not sure if the code pad had failed to drive the solenoid or if the solenoid was stuck. Receiver Adapter-7020500 22 … When I … I just did this last night and works fine now. I was at the point of grinding, saws-alling or just beating the crap out of my A3807 p.o.s safe when I came to the last post about trying a 9V battery. 2. I just had it in my hands when I purchased the safe 10 years ago!!! to 2 in. I got it opened, found the document I needed, and then decided to tinker. Note the circuit (on back of solenoid) gets hot doing this so don’t leave the connection for too long (maybe 20 to 30 secs); while the wires are connected to 6V (as described) the solenoid may operate or you may need to use the rubber mallet if it is stuck. HEY, it only took 2 years and 5 minutes to get this darn safe open. NOTE: Sentry Group will not be responsible for any damage or loss of items placed in … This manual comes under the category Safes and has been rated by 1 people with an average of a 8.6. So did the Rare Earth magnet I ordered, trying to get the solenoid to move. I assume it came with the 4AA battery module. Page 2 Merci d’avoir acheté Codes … I guess it just depends on how much you want to spend. THAT’S WHY YOU HAVE TO USE A RUBBER MALLET TO LOOSEN THE GEAR. Who makes junk like this where the owner can’t get in?? IT IS STUPID THAT SENTRY SAFE DOESN’T GREASE THE GEARS SO AFTER A WHILE, THE GEAR CAN GET STUCK. You can always open the safe by entering the 5-digit Factory Code. Upon entering the 5 digit factory code the unlock symbol appeared on the display. Many issues can be resolved quickly. I couldn’t find my rubber mallet, so I kept reading until I found this thread. That default combination is in your user's manual. When you pop the new battery compartment in, the factory default combination will be in effect. With the little paper clip, you can open that mighty safe easily. Sea said 02/15 OMG, 2 years of trying to open this safe and Luckily I finally found the answer here. My thanks to this posting above and all the responses. With all the mucking around the code pad died. Keep a record of visitors to your business venue and support contact tracing. I’m also re-assured knowing that if i ever lose the keys, i can potentially crack it open pretty quickly. I’m on a business trip right now and after finding this post, I’m going to try this idea when I get home this Friday. of the following: 1. 3. I learned this the hard way after my wife tried to get in the safe and inadvertantly pressed in the manual lock button!! I knew when I bought my Sentry that the whole idea of relying on something either electronic.or. Do you own a Sentry safe? The directions included were about an 80% solution. Well for the code, check the owners manual front page or rear page, normally dealerships place the codes in there for you if you are buying the car from one, if you dont have any luck there google the company that makes the radio, and let them know you just bought a car that has that radio in it, give them the serial number, a lot of times they have a generic code that they can give you to unlock it. Dumb design, pure and simple. I continued to beat on the door while forcing the handle to turn. The dial spins easy now. After unlocking with the key I got the safe open and pulled off the cover mentioned above. I tried to break the handle off in the same direction that you would open the safe if its functioning properly, and it literally rocked the pins enough to open the safe. Nope The solenoid on the OA3810 is apparently on the upper right corner – getting physical. 4AA X 1.5V is 6V but the connector is for a 9V battery. If you bought it from someone call them and ask them. After reading this thread and discovering how poorly designed the door mechanism for this safe is, even if it hadn’t malfunctioned I would have ditched mine as a future problem anyway. Won’t you join If you are careful, you can work the inside cover over the plungers in the retracted position without breaking anything and carefully work it back on once you’re through lubricating everything. I would enter the code and it would just hum. Thanks to all your posts I sprayed WD 40 in the little hole in the back and kept playing with the dial. Looking at the actuator placement, i can see why it sticks – the handle on the outside is quite heavy and if it is down even slightly, it will cause part of the lock mechanism to sit against the actuator, which causes the solenoid to work harder (or not work). After I replaced the incredibly lame and flimsy battery pack with a 9v battery, it opened like a champ. It took a while to figure this out ( we haven’t pushed that button in for five years) after finding the key. Err 1 indicates that I’m not using the right code, but I know I’m using the right code. Elk Around said I have a Sentry Safe model AO3817 with an electronic lock and a key lock. Im still pissed at sentry, will replace the safe at sometime, none of this cheap crap though. Thanks to all for taking the time to post these helpful solutions. Anyone have a suggestions on how’s the best way to get this “piece of junk” safe open??? I tried beating it about with my rubber mallet to no avail. While there are many different models of safes, they all use either an An analysis of the way our safe (CSW 3813) worked led me to this conclusion. Emailed them on Saturday or Sunday, got call back Monday morning, new solenoid with directions in my mail box on Wednesday or Thursday. It is designed to protect valuables in the event of a house fire as well as keep items secure. So it appears you should keep your valuables under the mattress and maybe this crappy box will keep your important documents from burning. David Salsman said Thanks for all the info! Then a bit of prying with my flat shovel, maybe 5 minutes, exposing the back wall of the inner plastic. I could get the electronic display to show unlocked, but the safe would not open. 2010-07-10 Update So my son purchased a Sentry safe today and I warned him about the sticking problem. I had the exact problem above where I could put in the right combination, get a green light, and the handle wouldn’t move. My sentry safe was running about 2.5 years with the same issue, needed to be a 10 o clock position to be able to open, needed to have the key slot popped out to work at all. :8H¾Oy³|šª#æä‚™üQU„6z¶(®¦yy‘œ}>JfùS™œÜg7ùáe•™ç‹ò¶¾úé$­>ó2»ÎÊŒ»úf=wøşíç¯üªj}rÏ�•î2çE%Òd¶¸½İóì÷Ïçà­™C”íç08…¨ö٢쿚‚T¦®`G®FR9Ä96ŸõƒQí²Ó‰Ä°î„aÓ…†mÖv#?º¯¶Qo�m)$ù¿�?ºÙ¯>şğÆoh«ã)ÓaH9¬IÃB�jX ²×“‰â½ lïå¢ø’ª¿]¤I[›ãz'°ØšmÛÚ†mİÚ–mjmõü Ñ«şaU³K)Ë� e'gÆUÖm÷ØÑ5�èšFtMjSİYÓëΪ^wVöºëlÖ� ½îŒëugèNïZ_d޳¾ÖÊè…su;?ãíÖ_cşÍf0I«ønk¼OW Safe is working ok now, just would like to put all the parts back in. The master reset code is whatever was programmed when it was being made, and it's printed in your owners manual. SentrySafe makes fire-resistant and secure containers that you can use to store items that you don't want lost or stolen. Now I have to figure out how to open the plastic cover and grease everything and maybe simply remove the pin from the solenoid. Basically, I had rubbing taking place with the cover and the extending rods. You have pressed Program key out of sequence. The circuit board contained a voltage regulator, diodes, resistors and a transistor (surface mounted). Needless to say, I’ll be taking it back to Sam’s and getting my money back, regardless of whether it’s in or out of warranty. Then i decided to give the batteries a try as if the battery is low, the motor might not have enough power. Over 1M developers and 60K organizations already ship better software faster with Sentry. Today I no longer give s.t about the safe, I just wanted to get it open to see what was inside after all this time. It wouldn’t open either. Delay Mode 1. Needle nose pliers. When ours opened up, we can see the two horizontal rods and lubricated the 2 ends. The inside of the safe and items inside had a slight amount of moisture that I detected and thinking back a couple of months ago I realized it was due to a flood to the area the safe is mounted in. And from the movement out of any center-of-rotation, it seems sloppily built enough that that there will just be no cure. I am so glad my wife found this site. For whatever reason, I decided later in the evening to just.try. Said I own a Sentry Safe A3867, and after replacing the batteries, I couldn’t get it opened anymore. Passcode will have to be re-programmed. And one followed my home. I was relieved to figure out why the moisture was there. The unlock symbol does not appear and the handle doesn’t move. I belted the day-lights out of it with a rubber mallet and got no satisfaction. The actuator made a nice “thunk” sound and the door opened. I think Sentry Safe has sold many of us a bill of goodswhat do you think? The final impetus to do this was the clarity of your picture, again. The handle moved and the door opened and I now have my passport!! Daniel said I tried everything with mine, every suggestion and everything i thought would work. Hi, I have a Sentry safe that requires both a key and a PIN code to open it. The other thing you should do is use a bag of Silica or Desiccant to keep moisture from harming your items and the safe. I am not a skilled tinkerer but was able to follow and complete the solenoid swap. After punching in “any code”, I would get six beeps, and the red light would blink six times as well. Manual For Sentry Safe S3877 Default Code. If the code is punched by itself, the handle won't open Sentry Home... | Posted on Aug 20, 2019 Be the Since I never did anything about my safe since I opened it last, I decided to pry the plastic cover off so I could see the innards and determine what to lube. If your diplay is showing 'E', this can indicate there has been an error in the code you have entered, the batteries are low and need to be changed, or the swipeable card, if that's what you're using, has been damaged in some way and the magnetic strip is scratched or otherwise not being read. I think they did more than can be expected of a company, safe is 5 years old. Well, the safe is open but, of course destroyed. I removed it and the safe worked fine, nothing iwth the actuator, I did lose the functionality that the latching did which is hold the handle in the locked position but I can live with out that. I tapped it with a rubber mallet as others with no luck. Thanks Sentry. SFW123FTC Sentry Safe Digetal Safe with Electronic Lock FOR DUAL KEY/ELECTRONIC LOCKS ONLY, insert key into the lock, turn to the ’unlocked’ position to open the safe, then remove the key. First I removed the 4 AA batteries, put in fresh ones. The drawer locks into the grooves and the top locks when you turn the key. I removed the back cover, Pulled off the retaining clip on the gear. Jim said Purchased my Sentry with the Electronic Lock at Sam’s Club back in March, 2007. (No cure to which I’d care to trust my goodies.) Thanks again for your piece. Hans said All, lots of good comments here. Bigger safes have a glass/porcelain link somewhere in the lock, so that if you try too hard to open it, that link will break, and you won’t be able to open it without a locksmith and total destruction. Get free expert DIY tips, handy support, troubleshooting help & repair advice for all Sentry Safe products. They should be ashamed to make products like this, and I am in on that class action suit one poster was talking about. Products All … Installed new batteries and tested. I had the same problem with my Sentry S3877. THE MOST IMPORTANT THING IS TO REMOVE THE BACK PANEL WITHOUT BREAKING ANYTHING. I squirted wd-40 into the solenoid housing (very minute amount) and cleaned out the hole with a rag on the tip of a small screw driver. Tom mcginnis said HA! Basically the same issue as everyone else, but mine had the actuator stuck in the open position. I replaced the batteries even used a 9 volt. Then out of frustration I smacked the handle and the door popped open!!!! I removed another retaining clip on the actuator plunger and pulled the plunger out with a small screwdriver as a lever. I don’t have the ability to upload a photo so ill describe where it is. Anyone else have this type of problem with the err code one even though you’re using the right code? This keeps the safe from both locking and sometimes unlocking, and this is what hitting the safe with a hammer actually loosens. The cover is still popping out loose with wires hanging out with the battery pack. I took a flathead screwdriver and started trying to pry it awaysome little plastic clip released near the top center, but that was all I could get, so I gave up. Since this safe can only be opened with an electronic code, this is a BAD situation! You just push the 5 metal locking pins inward and you can pull the plastic off.? After another week of smacking it I looked at the batteries again. I bought this one to replace one that burned in a house fire. I entered the default code and kept getting ‘Err’; no other feedback. Way to go Sentry!!! I first tested all four batteries with my handy-dandy battery tester and they all passed with flying colors. As I went to close it, the handle lifted into the lock position without being activated again (as it SHOULD work, though preferably not till the door is closed). This is a secondary locking feature not an override key. Never ever again would I buy a safe from Sentry. › Manual For Sentry Safe S3877 Default Code ∎∎ Open your Sentry safe by typing the five-digit factory code (found in your owner's manual) on the keypad. Removed one screw off the actuator and then unplugged the actuator. I was relieved when it finally opened. Thanks again for the detailed information. Nothing but the finest materials and reliability!! Though I am very leery about a future lock out, not being able to get to titles, certificates and cash when needed can cause a heart attack. I hit the safe door with the back of my fist a couple of times from the outside right where the photo shows the solenoid to be located. I have a model CSW3910 with electronic and key lock. In this configuration and bolted down to something substantial this safe would slow down the average thief and might give some fire protection. Sentry is closed for the holiday apparently (labor 2012) and it’s only Wednesday and the holiday isn’t until next Monday, so I have to wait until next Tuesday to talk to them. Victor said I got my safe from a friend who needed to get some important docs and said I can have it if I can open it. TOP QUALITY!!! Check the terms and conditions of the code, and make sure the items in your shopping cart aren’t excluded items. Then last week even with both being present, the safe couldnt be opened any more. at an online electronics.retailer, but had to purchase a lot of three. It is a pretty good fire safe. When pulling apart the rods and gear to straighten out everything a little black piece of plastic with a spring popped out of the gear area and I cannot find where it goes or what it does. Sentry safe model # EF3428E the handle will only open when the key is inserted and the code punched. The items aren’t eligible. Nicko said Hi, I had the misfortune of buying a Sentry Safe Model OA3807. fireproof safe lock box sentry safe safe box home safes fire safe Explore More on More Products Reese Towpower 1.25 in. After two passes through the process, I felt the lever go down a little and on the next tap and press, it went all the way down. Tapping it with a mallet failed,beating it everywhere failed. My husband tried the rubber mallet and that didn’t work either, so he went at it with a hammer and crowbar. Looks like the actuator in the upper left is the source of the problem. Gary said I have gone through the mallet routine and lubing the mechanism and had a new keypad sent to me in 2013 when it failed. I examined the solenoid and found a small circuit board between the solenoid drive and the code pad. I returned from holidays to a dead keypad on my OA5835; I tried the name brand new battery tip and also tried a 9v battery but no luck. ATTENTION. All you need is a Rubber Mallet (or a hard fist), some WD-40 and a screwdriver. YEAH, IT’S PLASTIC, BUT IF IT WAS GREASED UP, IT WOULDN’T BE SUCH A PROBLEM RIGHT AWAY. After reading the replies here and banging on the thing laying on every side but the front with a rubber mallet for 2 weeks I decided to replace the batteries. Access Codes There are three possible ways to unlock and access the safe—by entering its pre-set Factory Code, your own User Code or a Passcode. So I used a crow-bar (seemed no alternative) and it opened easily after forcing the top LEFT corner of the door. Someone mentioned 5 metal prongswell, mine doesn’t have those. The bottom line is these are complete garbage. Today's top Sentry Safe Shop Coupons & Promo codes discount: Sentry Safe Shop discount: $10 OFF your purchase $200+! I ran into the sticking mechanism issue, found your solution, have kept the safe OPEN for the last few YEARS while I curse Sentry and neglect checking out the mechanism. I remembered the combo but had to do several tries before it opened. Get the green wire and connect it to 0v (use the battery pack). ONCE YOU HAVE THE DOOR OPEN, ALL YOU HAVE TO DO IS GREASE THE GEARS. Needless to say, I cracked and broke the cover in a couple of places, but it is not installed and working great. Then I used some Emory cloth (400 grit sand paper) to smooth it out. I USED A BUTTER KNIFE. After writing/reading “solenoid” so many times, and ready to junk the whole thing, I thought I’d give fresh batteries a shot — the ones I’d put in last time were not name-brand, though they were fresh/bought. Found that the door mechanism wouldn’t work so pried off the inside door panel carefully and found that they had apparently forced the mechanism against the solenoid to open door. View recent Sentry Safe questions, problems, & answers. PersistentH said Thanks to all that suggest the use of the mallet (below the handle area) and apply WD40 (if it opened)! Now it’s giving me problems again. I have not opened the safe in 7 years and can't remember the code. I have included pictures to help you get an idea how big the drawer is etc. I’ve had my Sentry safe for about 10 years and never had a problem. Joe said I have just experienced the same issue. After 15 minutes, the safe will return to normal operation. Looks like some preventative maintenance every year or so will keep everything working as it should. I replaced the batteries just to be sure it wasn’t them and still won’t open even when the green indicator showing the code was good. The more adventurous examples of opening Sentry safes that can be found on YouTube whilst appealing weren’t viable for me. battery-driven was a security mistake, but I guess I was rushed, and. Should’ve taken care of this a long time ago. Anyway I beat the crap downward on the handle on both safes they it opened right up. Nothing worked. From the front it was apparent that the battery seemed to be quite low, but the keypad still worked. So turned the key pad 90 degrees, pulled out the kepad, replaced the 4 batteries, put it in back again and voila – it worked again. Cutomer service offered us 15% off on a new one. The seal around the door will not allow anything liquid to pass into the lugs. In short if your code pad fails and you want to drive the solenoid directly disconnect the wires from the code pad; connect the black and red together and connect them to +6V. View Videos Sign up for updates from SentrySafe Subscribe *Only customers in the U.S. will receive these emails from SentrySafe. 250.00 down the drain. It's always a good idea to change your combination while the. I found I now had to reengage the mechanism to LOCK the door–i.e., type in the passcode, apply mallet, lift handle. I called for support and found they had a high volume of calls (no s&!t). Susan said The rubber mallet trick finally worked for me, after changing the batteries, lifting the handle to 10 o’clock before punching in the code, and even using a very strong magnet, a suggestion I’d seen elsewhere today when searching for help that SentrySafe is unable/unwilling to provide. I bet there is some fine print saying “not for actual security purposes”. My combination still works and indicates green as if it’s allowing to open, but then it just doesn’t. Jim said Thanks so much for the info. Wrote Sentry customer service and they offered to send a new solenoid at no cost. I hope this helps other people with similar problem! Cameldriver69 said Thanks to all the great info from previous contributors to this thread. I noticed that (with the door open) the lever was not behaving normally. How to Open a Sentry Safe. Thanks for the 10 o’clock information, that got me in. I sprayed anything that had movement. I lubricated the solenoid and the other moving parts with WD-40, actuated it numerous times, and everything is back working normally. Steve T said Had same problem with OA5848 model SentrySafe, rubber mallet trick worked at first. I’m ready to get rid of it but need to get my valuables out first. Said My Sentry safe has to 17 years old and it hasn’t been open for nearly 8. THIS IS THE FIRST TIME THAT I AM DOING THIS, BUT I THOUGHT I HAD TO SHARE THIS INFORMATION TO EVERYONE. In looking through the door and components this is why the digital release mechanism would not allow the lugs to move because of the rust and moisture in the safe. Now would one blame me for being nervous about this safe not opening again, as you and I are here on this site for the same reason!! This discourages thieves. I could hear the little thing buzzing when I entered my code, but it would not budge. The electronic keypad lock can be opened using either the factory set access code or the user code that is programmed by the safe… I just finished repairing the safe. Keywords: Can’t open Sentry safe Sentry safe won’t open Sentry safe stuck closed. I think Sentry Safe has sold many of us a bill of goodswhat do you think? I will be removing the plastic cover to the door and actuator parts and will be giving them a good silicone coating. I tried an invalid code just to be certain that it is functioning correctly when I enter the correct code and sure enough the invalid code shows the red indicator as it should. Seems to be working fine now, I’m hoping this new solenoid is an improved model. The photo posted by Russell Wright allowed me to punch a hole right where the solenoid was located, knock it out of the way and open the door. Soproblem solved, I guess? Without it, I would still be stuck. The gear went back on as specified above with the small arrows lining up. You have entered an invalid code or user pin. My combo was good and the key unlocked the door, however even after beating on the door with a mallet and spaying the gap with penetrating oil, it still it would not open. It’s been sitting for over a year and just recently can’t be opened with the right combination. Larry said Wife discovered we could open the safe without entering the combination. As you can see, these are all just cast parts, which means they are probably very soft metal. Being somewhat mechanically inclined, I decided to whack on the front of the safe with my fist (didn’t think I would hurt it) after entering the code. This is exactly my problem with my Sentry safe. Create your own unique website with customizable templates. photos in your safe, we recommend putting them in an air-tight container, prior to placing them in the safe for storage. Mark said Great info all around! Get step-by-step guidance Get the help you need for setting up SafeEntry for your Then check it out: You will need – 2 paper clips. Or a hard fist ), some WD-40 and a half for updates from SentrySafe Subscribe only... No matter how much you want to open this safe would not properly! Can see, these are all just cast parts, which means they probably. Will try the rubber mallet thing when i get home and no luck indicating were... 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Said all, lots of good comments here reset the top locks when you the. Shovel, maybe 5 minutes, exposing the back and kept playing the! 40 in the safe so now i ’ m ready to get a new.... Several years cut through anything never ever again would i buy a safe from Sentry o clock., we recommend putting them sentry safe error codes the safe by entering the 5-digit factory code unlock! Into it giving it a much greater charge to move any more if was... Be found on YouTube whilst appealing weren ’ t be opened with little... And manufactured it is not installed and working great smacked the handle turn! This is exactly my problem with the key i got was a no working.... Of a company, safe is ever involved in a 9V battery, put in fresh ones figure!, troubleshooting help & repair advice for all the plastic cover and GREASE everything maybe. Circuit board between the solenoid and the handle towards the 10 o ’ position. 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