After a pro has responded, you can. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Thumbtack - Refund account impossible. BBB reports on known marketplace practices. BBB is here to help. We're sorry to hear you feel this way. Or you can click Sign up to create a free account. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. Or you can click Sign up to create a free account. They claim I got a 2 star review, but I have no earthly idea who the person is. They refused to take any responsibility and said it was a problem between me and the contractor. By bringing the home services industry online. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. - YouTube How much are you willing to invest in yourself? Projects range from electrical and wiring repair to simple handyman repairs. Thumbtack is a technology leader building the modern home management platform. I quickly realized that most of the leads I was getting and paying for would not even message me back. only thumbtack? Is There a Better Way to Avoid Thumbtack Complaints? if they don't hire anyone from the list or not happy, what happens? AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. This company grossly overcharges and under-delivers. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. why am i still getting marketing emails almost every day? Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. I am mad at myself for trusting this scam. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. That is all I want. I had hit and miss luck with them. I waited for four weeks till I cancelled the order and asked for a refund. Thumbtack has your back if you have the skills but struggle to generate quality leads. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. Dont Miss: What You Should Know about SammyDress | Reviews. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. We look forward to continuing to work with and support you however we can. This is a great way to connect with the customer and build an extensive referral network. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. TOO BAD THAT WAS A BOLD-FACED LIE!! Similar Meaning: "How much does thumbtack charge per lead". It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. Sometimes I would get the wrong leads, when I brought it to their attention. It is not 100% accurate though. This is a not a reputable online business. We help them confidently know what to do, when to do it and who to hire. Please send us a Private Message on Facebook with your email address so we can get started on this today. Just their people are "training", and call back at business hours. Thumbtack doesnt charge for a basic account to search for and hire contractors. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . These people will scam you. Neither one of the phone numbers has a live person to talk to. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. Scam? The company is backed by Sequoia Capital, Tiger Global Management, Javelin . a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Thumbtack is a technology leader building the modern home management platform. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Each business has an overall rating on a five-star scale based on customer feedback. What Is Thumbtack Doing to Alleviate Issues? They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. It also increases the number of quotes sent to customers for jobs with lower service availability. If you are a professional don't bother with thumbtack. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. Most customers will look at quotes if they are serious or just shopping. I paid them 100% of payment they asked for. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. I contacted the construction contractors board (CCB). They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. Who would do business with someone under 18??? I have attempted to use Thumbtack to acquire students for my voice teaching studio. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. any word yet on when there will be postings? There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. Products used:I purchased my own materials for project. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thumbtack connects customers with service providers across a wide variety of fields. Hi David, thanks for your feedback. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". out of them! Thumbtack works by connecting users with local companies and providing general and verified reviews. Hi Quyen. Effective Jan. 2023. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? Thumbtack is free to use once you sign up. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Have you ever hired a professional that you found on Thumbtack? We value your privacy. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. I never get qualified leads for my dance studio or me marketing company. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Thanks, Bob! Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. I completely recommend Thumbtack. Out of the number of direct leads that come to me 1 in 10 are legit. I paid them 100% of payment they asked for. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Tell us about your experience in our Clark.com Community! This site steals people's money! This included a commission based model, but there were some concerns. You're also welcome to email us at support@thumbtack.com. very curious to know. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Evidently there are many dissatisfied customers. Get the same Form letter response. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. I also hold certifications in various types of coaching. The contractors promised to finish the job in 1 week. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. It appears that the Thumbtack model is working for some people. Thumbtack introduced me some contractors to do the exterior painting on my house. They are usually quick to respond to queries, albeit not always with the answers hoped for. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Objective view of the paid membership include a large number of direct leads that to! Local services marketplace that connects customers with the right professionals for anything they need done they serious! Send us a Private message on Facebook with your email address so can! Weaimto utilize all of the phone numbers has a live the truth about thumbtack to talk to have no earthly who! With the answers hoped for ( s ) reviewed above, may be AdvisoryHQ 's affiliates first... 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