We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Thank you for your detailed and amazing review! You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Please contact GTL for a refund of deposited funds and open a Securus account. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Therefore, Securus will only issue credit for Securus Video . What is the Securus Video Connect Unlimited Subscription? The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. What if I move and /or my address changes? This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. You are also fully responsible for all activities that occur under your account identification (your username and password). How do I block a text message from an inmate? Read 2 more reviews about Securus Contact Systems. Calling 972-734-1111 or 800-844-6591. Pricing, California any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. To be eligible for text notifications, you must be enrolled in Securus Online. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Your satisfaction is our #1 goal. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. The rules include instructions on how to file an arbitration. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Credits will expire 90 days after the date of issue if they are not used. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. We refer to these products and services as our Products. (c) Exceptions. I agree to be contacted . Are you sure you want to end this chat with the Online Assistant? Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Dallas, Texas 75001, Securus Correctional Billing Services Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? To opt-out of any particular Notification Alert, text the word STOP to 77929. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Calculate your Call. Please call the GTL customer service number listed below. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). *Fee amounts that are shown above are standard pricing. We take safeguarding your personal information seriously. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If you have any postage remaining on your account, you will not be entitled to a refund. Definition of Dispute. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. TextPay for AdvanceConnect sends a text message when your account runs low. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Is all JPay Email moving to Securus eMessaging? We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. How Do I Put Money on Their Account So They Can Call Whoever? If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Are you sure you want to end this chat with the Online Assistant? o realizar pagos por nuestros servicios. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Arbitrability of Certain Disputes. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. What can I do to prevent calls from being blocked? If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. How do I unblock my phone number on my Securus online account? Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. 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