'+msg+'
That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. The money has already been paid to Stubhub but i have no tickets. Its no longer giving refunds, just coupons. Posted in . Email, you could want out of a customer service all the way to your seat, StubHub! Yes No Still Need Help? Through it all, Marketplace is here for you. Colorado Attorney General (202) 442-9828 https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Request and Get a StubHub Refund Right Now. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Do NOT use stubhub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. $('#mc-embedded-subscribe-form').ajaxForm(options); i++; I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. } The guy was horrible and kept saying he understands my problem etc. } $('#mce-'+resp.result+'-response').show(); stubhub charged me for cancelled order. $('#mce-'+resp.result+'-response').show(); Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. try { StubHub ticket sellers are charged a 15% fee. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Ana sayfa. About an hour after I posted the tickets, I got a phone call from StubHub. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. After the switch, you will enter the email address you use to access the community in order to reset your password. New comments cannot be posted and votes cannot be cast. see the email we sent you for moredetails. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. They did not have or offer any replacement tickets. head.appendChild(script); We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. var fields = new Array(); } else { No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Any com. All you need to do is follow these short steps below: Voil! function(){ From everything weve seen, the StubHub customer support is quite thin, to say the least. Washington DC Attorney General (202) 442-9828. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Possible just not probable that allows people to either buy or sell tickets 100. Any suggestions to get the fee back? The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. f = $(input_id).parent().parent().get(0); The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. This is ridiculous. return mce_validator.form(); } catch(err) { The company prides itself on being a Fan-to-Fan service. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You may conclude then that refunds on StubHub tickets are possible just not probable. '; For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. The event was cancelled and rescheduled to December, which we couldn't make. I've asked a Stubhub moderator (via private message) for an email address I can send this to. 0 . All in, $1300 charged to my bank account for their mistakes. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. i++; The rescheduled event took place last week, at which point the alleged non delivery was raised. For obvious reasons, this isnt usually a satisfying compensation. } I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Check out the table below to see the best alternatives to StubHub. The company prides itself on being a Fan-to-Fan service. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. With only these four steps, your refund request is faxed. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. msg = resp.msg; Expensive_Hunter_424 6 mo. All Rights Reserved. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. } else { Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. And let's face it, that's the most important part. Answer (1 of 5): Yes you can. Ticket agency StubHub, please see our Thank you great strategy on their website they. Theres a lot happening in the world. Under their sellers policy, section 3. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. if (index== -1){ } StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I have hockey season seats and sometimes list tickets. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. input_id = '#mce-'+fnames[index]; StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Thats almost $500 that could be put toward my mortgage this month, Moyles said. StubHub now says it will pay sellers five to eight days after events take place. First time 2 hours 45 mins. As a matter of policy, BBB does not endorse any product, service or business. this.value = ''; Don't forget how they allow scalping and charge fees that yes, are criminal. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Arkansas Attorney General (501)682-2007 The highest chances you have of being granted your refund is if you let DoNotPay request it for you. $(input_id).focus(); It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Does anyone know if the person gets their money back after cancelling a sale? This means that out of my $495 sale, I only get $145 back. But another major sticking point in all of this is event postponements, an entirely separate category of cases. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. }); var f = $(input_id); Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). From everything weve seen, the StubHub customer support is quite thin, to say the least. to check out everything we offer. var msg; Just log into your DoNotPay account using any. } else { These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Thanks Melpik. Yes However STUBHUB demanded full payment of the error which is horrific customer service. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Sit back and relax while we do the work. function mce_success_cb(resp){ Marketplace is a division of MPR's 501 (c)(3). Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. function(){ that's more than 100% of the listing. }); The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. By clicking 'Buy now,' you complete the order. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; stubhub charged me for cancelled order. All Rights Reserved. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Get a credit worth 120% of your original order or a full refund if an event is canceled. Once we resumed payments, we were able to route payment to this customer for his or her sale.. $('#mce-'+resp.result+'-response').html(msg); Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Yes No Still Need Help? So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. It was a waiting game until March 30. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. New Hampshire Attorney General (603) 271-3641 script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Whenever that might be. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; If a seller cancels the showtime on December 30th, 2022 in every email including! Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! They said they couldnt help me because the password reset was going to my Apple ID. input_id = '#mce-'+fnames[index]+'-addr1'; You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. var input_id = '#mc_embed_signup'; try { All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. That means all of those remaining or yet-to-be-played games hang in limbo. Did you find it helpful? A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . Removed the Apple ID. Lets dive into it right away. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. We do still love going to events and want buying tickets online to be easy and safe.