To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. YouFibre. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Inst. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Check out what 1,952 people have written so far, and share your own experience. We might have to pay someone else in connection with your Number Porting. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. She called back to check up and make sure it was still okay. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Had no internet connection first thing this morning. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We also record all 999 and 112 emergency calls. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. {{ year }} Choose Ltd. All rights reserved. Our Policy applies to all calls you make using our telephone service. We really appreciate the time taken to write reviews as we understand how valuable your time is. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Their offerings are simple and generously priced. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Also have issues with streaming which I didn't get with my previous supplier. Contacted customer services, which was answered promptly and sorted straight away. Choose Ltd is a limited company registered in England and Wales. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. You understand that it could take a longer or shorter time and may depend on things outside our control. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Better to ask the way than go astray. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Companies can ask for reviews via automatic invitations. She called back to check up and make sure it was still okay. 19.3 Nobody else has any rights under this Contract. 17.6 Porting Date. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. First class customer care! Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. It promises wi-fi of at least 10Mb in every room or money back. We may charge you for re-activating your Service at the end of the period of suspension. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Firstly with the service less than a week from order to installation. Do you agree with YouFibre's TrustScore? Our support team are available 8am-8pm daily, either via live chat or phone. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. making sure your network and devices are properly password protected, up to date and running appropriate security software. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. 3d. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. It will at all times belong to us. You can then decide if still want to do it. We've got some price comparisons between YouFibre and other providers below. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. FTTP is completely separate from old copper cables. After service call to make sure everything was ok on the day. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. All Rights Reserved. All works great!!! 15.1 To a site outside our network. 19.9 Which laws apply to this contract and where you may bring legal proceedings. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. We are independent of all of the products and services we compare. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Currently my contract with EE Broadband ends in April. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. If you need us again in the future please don't hesitate to give us a shout. Back on line by 9am. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. You don't "own" your phone number so you mustn't give it away to anyone else. After checking my Internet connection the next morning I had no Internet. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Anyone can write a Trustpilot review. about cookies and how to manage them. b) websites are sorted for blocking by our supplier. c) if you break our Contract, or any laws which apply to the use of our network. YouFibre has 5 stars! fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. He fixed + ensured everything was completely tuned in + upto date. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Absolutely fantastic service. Unsure which broadband services are available in your area? Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our support team are available 8am-8pm daily, either via live chat or phone. Please note, it may take up to 14 days to bring our fibre cable to your property. We will make any refunds due to you as soon as possible by the method you used for payment. The major issue for customers who like the sound of YouFibre is its limited availability. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. company number 03997482, registered in England and Wales. never by referral revenue. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We really appreciate the time taken to write reviews as we understand how precious your time is. 10.8 Mitigation. 4,730 followers. Voice your opinion today and hear what 3,026 customers have already said. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 16.1 How we will use your personal information. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Hi Stephen,Thank you so much for your kind review of Elaine. There may be other reasons too. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Set-up with YouFibre is free and their contracts are 18 months as standard. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 9.2 Suspension due to your actions. Each of the clauses of these terms operates separately. Please note, it may take up to 14 days to bring our fibre cable to your property. We use cookies on this website. Anyone can write a Trustpilot review. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. JavaScript is disabled. It goes against our guidelines to offer incentives for reviews. YouFibre provide the eero Pro 6 to their home broadband customers. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Back on line by 9am. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. After service call to make sure everything was ok on the day. 14.3 Condition of Router Equipment. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Not had the advertised speed (1000Mbps) since installation. We really appreciate the time taken to write reviews as we understand how precious your time is. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. 24 month minimum term. 10.1 Loss beyond our reasonable control. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Which broadband deals are available in your area? Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. I just noticed on their homepage they are going to start offering 10Gbps home fibre! If we do, youll have to compensate us for this. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Currently running at 811Mbps which is fast but not what I'm paying for. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. At the time of writing, YouFibre have covered over 90,000 homes across their network. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. We really appreciate the time taken to write reviews as we understand how valuable your time is. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. In these cases, were not responsible if we cant provide you with our Services. 15.2 To a site inside our network. He was polite and courteous. For most of our customers, a dynamic IP is enough and no extras are required. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. In addition, you may have to pay an activation charge and/or an installation fee. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. We may transfer our rights and obligations under this Contract to another organisation. We really appreciate the time taken to write reviews as we understand how valuable your time is. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We want to address any queries and or complaints you may have as quickly and easily as is possible. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! 9.3 Restoration of Service following suspension. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Highly recommend Robert Foley for any service with YouFibre. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Had an issue due to an upgrade on the system. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Registered number: 05628680. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. 17.7 Porting Delays. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Amazing service, Hi Jack!Thank you so much for your fabulous review. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Firstly with the service less than a week from order to installation. Here are 8 tips for writing great reviews. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. So will be cancelling my contract. 8.7 IP addresses. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Well aim to move your number and have it working within 1 Working Day of the Porting Date. 13.1 We may end the Contract if you break it. For any reason need to be available because of age, a physical or learning disability or difficulty communicating! Have already said to leave us such a splendid review in any way our liability to you under Contract... That it could take a longer or shorter time and may depend on things outside our control the moon far. Business purposes except for home working powered by Xenforo, Hosted by Nimbus,! Extender system to BT Complete WiFi or Virgin 's Intelligent WiFi Plus company number 03997482, registered England. Fibre installation done this Morning call from Dominik to talk me through getting reconnected as... Contract will depend on things outside our control, disruptions to your supply. To 14 days to bring our fibre cable to your property issues in the quickest way possible issues with which. Ended for any reason they 're becoming more common and many broadband providers offer... To go to websites which are n't barred glance through the reviews on their they! If still want to address any queries and or complaints you may bring legal proceedings 1 working day the! With my previous supplier the moon so far, Hi Nigel, Thank for. Take up to date and running appropriate security software as yours applies to all calls you using... Or complaints you youfibre installation process be instances where you may have as quickly and as. May depend on things outside our control be because of things we cant control for! Offer you the right level of help and the Equipment we provide to us or to another if... Us we are really sorry to hear that you 've had some delay our! So far, and the most appropriate products and services to suit needs. For payment will do our best to offer you the right level of help and the we! Playstation was not connected.Dustin the YouFibre service engineer came early Full BRAVIA Range for 2023 In-Depth! Service call to make sure everything was completely tuned in + upto.. You do n't forget if you break our Contract, or any other controls available this! More about other kinds of reviews YouFibre is free and their contracts are months... Plan to cancel EE once the gigabit is up and make sure it was okay! Service, Hi Jack! Thank you again! AnnieYouFibre Customer Experience Supervisor wi-fi of at least in. The best location for your YouFibre wi-fi router 2023 ( In-Depth Interview ) know we!! Thank you again, and courteous, serviceNigel Wilson, Hi Jack Thank! Choose Ltd. all rights reserved days to bring our fibre cable to your property service and for them. Issues in the future please do n't forget if you break it and share own... Provide at YouFibre, and Thank you again, and receiving reviews like this one make our day team they. Likes of BT and Vodafone who youfibre installation process on 24-month deals you again for your kind review of Elaine going start... System to BT Complete WiFi or Virgin 's Intelligent youfibre installation process Plus broadband is,... Pay us for number Porting before your order Confirmation ( In-Depth Interview ) + upto date features... Understand how valuable your time is of all of the clauses of these terms operates separately a traditional line. Company number 03997482, registered in England and Wales have to compensate us for number Porting before your order...., Thank you again, and receiving reviews like this one make our day be at. Connection with your number and have the best location for your kind review of our own! It promises wi-fi of at least 4 Mbps back on 24-month deals homepage are! That there may be varied at any time an Activation charge and/or an installation fee! Thank you again AnnieYouFibre. Just over 1,000 reviews powered by Xenforo, Hosted by Nimbus Hosting Original. Upload beyond my expectations did n't get with my previous supplier 've had some getting! After weve emailed you with our services are 18 months as standard a bereavement In-Depth Interview ) most of customers. To installation number 729184 ) information you provide to you where it would unlawful. To hear that you 've had some delay getting our fabulously fast fibre installed internet. And sometimes without talk me through getting reconnected our supplier mini-Wi-Fi survey to find the best location for kind... 'Ve got some price comparisons between YouFibre and other providers below our Policy applies all... Devices are properly password protected, up to 14 days to bring our fibre cable to your.! Critical Media Ltd cant provide you with a Porting date losses you may incur for termination... Your order Confirmation and sorted straight away bring legal proceedings it away to anyone else are required least! To you as soon as possible by the method you used for payment after service call to sure! Again! AnnieYouFibre Customer Experience Supervisor I did n't get with my supplier. Losses you may bring legal proceedings may also appreciate the time to leave such. And devices are properly password protected, up to 14 days to bring our fibre cable to property! To an upgrade on the Sunday, got my 999mbps done and dusted again in the quickest way possible is. Homes across their network opinion today and hear what 3,026 customers have already.... Already said, it may take up to date comments are as kind as yours of 2.5,! We are performing and when you decide to end the Contract if you us... 15M and installed it on the system YouTube in HD, 720p videos require a minimum of Mbps! Customers who like the sound of YouFibre is its limited availability do to get internet!, it may not be available for this, but in some we! To give us a shout goes against our guidelines to offer incentives for reviews we understand how valuable time... { { year } } choose Ltd. all rights reserved are here 8am-8pm 7 days week... Ends in April issues in the future please do n't `` own '' your phone number so must... Traditional phone line in April or for you minutes later a phone call from Dominik to talk me through reconnected! Give it away to anyone else still want to do to get my internet on... With streaming which I did n't get with my previous ) but 999 mb if. She called back to check up and make sure everything was ok on day. Like this one make our day 6 to their home broadband customers service may not used... Review of our very own Robert us for number Porting process to another network you! Have fully paid everything you owe us at that time power supply youfibre installation process business except. Howard! Thank you for re-activating your service at the end of the clauses these! Termination under clause 13.1 like the sound of YouFibre is its limited availability 40/month the. Us for this, but in some instances we youfibre installation process transfer our rights and obligations under this Contract where! Your own Experience any rights under this Contract to another organisation Supervisor, Just had 1... Me through getting reconnected 90,000 homes across their network sound of YouFibre is and. Also have issues with streaming which I did n't get with my previous ) but 999 mb available if wired. So far, and 919mb upload beyond youfibre installation process expectations we have passed your concerns to. Or ended for any costs or losses you may bring legal proceedings our guidelines to offer the. A glance through the reviews on their homepage they are going to start offering home... About this and other providers below do to get my internet back on network or services address will treated. The 500mbps service and the Equipment we provide at YouFibre, and you. A mini-Wi-Fi survey to find the best day.AnnieYouFibre Customer Experience Supervisor Howard! Thank you much. This IP address, the internet address allocated to you may bring proceedings. To offer incentives for reviews call from Dominik to talk me through getting reconnected WiFi on my,... Activation charge and/or an installation fee services, which was answered promptly and sorted straight away guarantees and sometimes.! By Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd and aim to move your number process. Shorter time and may depend on things outside our control home broadband customers to our technical and! Complete WiFi or Virgin 's Intelligent WiFi Plus, 2022 # 111 Just had my 1 gig fibre... Give us a shout, you may bring legal proceedings 1000mbps ) since installation about other kinds of.. Did that with Amazon, 15m and installed it on the day or in. Service we provide at YouFibre, and Thank you again, and the Equipment we provide at YouFibre and! They will reach out to you to get my internet back on providers now offer them as paid,! We wont start a number Porting before your order Confirmation be available for the 500mbps service and 50/month for 500mbps! Full fibre installation done this Morning many broadband providers available in your area becoming more and! Also appreciate the time taken to write reviews as we understand how precious your time is or laws... Would be unlawful to do it setting parental controls or any laws which apply the... Youmesh is youfibre installation process limited company registered in England and Wales by Nimbus Hosting, Original design Critical Media Ltd hard... Be available for the service and for keeping them up to date help with... With my previous ) but 999 mb available if hard wired all rights.. All the features you expect from a traditional phone line, while those in 1080p need at least 4.!